While not a customer-facing role, the Service Coordinator serves as the main escalation point for operational or contractual issues. * Take ownership of the operational delivery of assigned customer contracts (portfolio 150–500K€/year). * Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools. * Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams. * Cooperate closely with internal (Service Management Support, Technicians, Finance, SOC, Sales, etc.). * Support financial follow-up of contract P&L and ensure alignment with budget targets.
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