Our ambition is to move beyond being seen as a commodity‑driven business and become the trusted advisor to our customers' brands, by elevating Customer Experience into a strategic differentiator, deepening partnerships, and enabling the creation of unique, sustainable chocolate experiences that delight consumers and create lasting value. * Provide an enterprise‑wide analytical lens by synthesizing trends, performance drivers, and customer segment–specific insights across key journey moments. * Lead deep dive analyses on NPS, journey metrics, and verbatims, correlating them with performance results and key drivers. * Conduct deep‑dive analyses across customer feedback, journey metrics, behavioral indicators, and operational data to uncover key drivers of satisfaction, friction, and loyalty. * Integrate customer satisfaction metrics (NPS, CSAT, CES), behavioral analytics (referrals, retention, ...
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