As Customer Care Team Lead, you are responsible for managing the Customer Care team, which serves as the first point of contact for all our customers. • Act as a link between the Customer Care team and other departments (sales, marketing, Customer Obsession, IT & product) regarding the team's operational needs. To keep scaling smartly and securely, we're strengthening our Customer Care team with a Team Leader who combines innovation thinking, analytical precision, and a love for client satisfaction - In addition, you develop your team and propose continuous process improvements based on feedback from customers and colleagues. Team Leadership • Coach, motivate, and support team members
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