We are actively seeking an experienced Customer Retention Manager to join an innovative international company dedicated to fighting telecom fraud (including SIM-swap, interconnection abuse, SIMbox fraud, mobile money fraud, and more). Based in Ghent, you will be responsible for a portfolio of strategic clients across Africa and Latin America, playing a central role in contract renewals, client relationship strengthening, and payment follow-up. * Manage a portfolio of telecom key accounts across Africa and Latin America. * Lead contract renewals: anticipate deadlines, coordinate internally, and follow up proactively. * Maintain strong client relationships through rigorous follow-up of actions and related documentation. * Collaborate closely with Finance to ensure effec
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