You ensure a smooth, professional, and personal service experience that strengthens customer trust and satisfaction. • Coach, motivate, and support team members so they can deliver the best possible service. • Analyze signals from customer contacts, detect bottlenecks, and escalate them to provide the best possible innovative service. • Act as a link between the Customer Care team and other departments (sales, marketing, Customer Obsession, IT & product) regarding the team's operational needs. • Collect and analyze data on customer satisfaction, KPIs, and service quality. Homeworking flexibility with days of remote work and a monthly allowance to make it comfy - We'd love to tell you about it though, so ask us!
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