We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. Our ambition is to move beyond being seen as a commodity‑driven business and become the trusted advisor to our customers' brands, by elevating Customer Experience into a strategic differentiator, deepening partnerships, and enabling the creation of unique, sustainable chocolate experiences that delight consumers and create lasting value. It requires a proactive partnership mindset and the ability to operate effectively in an evolving, fast‑building CX environment. Act as the analytical integrator for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand.
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