At Callebaut, our legacy as a global leader in chocolate and cocoa manufacturing is deeply rooted in the enduring trust and satisfaction of our customers. The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. * Lead deep dive analyses on NPS, journey metrics, and verbatims, correlating them with performance results and key drivers. * Translate analytical findings into structured insights that inform, but do not lead, strategic discussions. * Adapt global measurement methodologies to regional or functional contexts by collaborating with local teams. * Foster a global community of CX insight champions, supporting system adoption, knowledge sharing, and replication of proven practices. * Experience in global, matrixed, and evolving environments.
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