Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. * Drive Customer Success: architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal. * Extensibility Scenarios: envisioning, design session and scoping for , PoC or handover for implementation. * Relevant experience working in a customer-facing and working with Customer success teams * Relevant experience in systems development, network operations, software support, IT consulting * Journey Mapping Skills: Be the M365 Copilot subject matter expert with the ability to design customer solutions, lead presentations, demonstratio
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