In this central role, you combine strategic insight with operational leadership, managing a number of Planning Officers and Planning Experts, with whom you work daily to deliver optimal service, high customer satisfaction, and continuous improvement. * You ensure that digital transformation contributes to greater efficiency, quality, and customer satisfaction. * You are responsible for the management, coaching, development, and evaluation of your N-1s (Planning Officers & Planning Experts). * You encourage employees to embrace digital solutions and guide them through change. * Change-minded and comfortable with digital transformation and innovation.
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