To keep scaling smartly and securely, we're strengthening our Customer Care team with a Team Leader who combines innovation thinking, analytical precision, and a love for client satisfaction - As Customer Care Team Lead, you are responsible for managing the Customer Care team, which serves as the first point of contact for all our customers. You ensure a smooth, professional, and personal service experience that strengthens customer trust and satisfaction. In addition, you develop your team and propose continuous process improvements based on feedback from customers and colleagues. Customer Experience Assurance • Ensure a customer-oriented approach in every customer interaction. • Analyze signals from customer contacts, detect bottlenecks, and escalate them to provide the best possible innovative service. • Propose data-driven solutions focused on customer satisfactio
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