The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. While not a customer-facing role, the Service Coordinator serves as the main escalation point for operational or contractual issues. Solliciteer als één van de eersten - Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved. * Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools. * Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams. * Monitor and report on service performance and contribute to continuous improvement initiatives. * Cooperate closely with internal (Service Management Support, Technicians, Finance, SOC, Sales, etc.).
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