Master's degree in Business, Analytics, Economics, Marketing, Research, or a related field * 5+ years in Business Intelligence, customer insights, analytics, or related fields. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. Our ambition is to move beyond being seen as a commodity‑driven business and become the trusted advisor to our customers' brands, by elevating Customer Experience into a strategic differentiator, deepening partnerships, and enabling the creation of unique, sustainable chocolate experiences that delight consumers and create lasting value. The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. Sitting at the intersection of data analytics, insights, and customer journeys, this role builds analytical rigor, refines ...
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