Reporting into the Global Customer Service Center of Excellence (CoE), this role serves as the primary global interface between Supply Chain, Commercial/CX, and regional organizations, ensuring alignment of CSD strategies with customer service requirements and market needs. * Strategic Advisory & Alignment: Acts as a strategic advisor to senior stakeholders, translating customer/commercial requirements into scalable supply chain strategies, SLAs, and operating models to support growth. * Customer-Centric Focus: Captures supply chain requirements and defines standards to enhance the customer experience (measured by NPS), specifically focusing on 'making it happen,' 'getting reliable service,' and 'growing together' stages. * Global Orchestration & Governance: Establishes governance and acts as the central orchestrator for planning, logistics, customer care, and operations to ensure consistent service delivery.
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