Experience in customer support, technical helpdesk, or service operations - As a First Line Support Engineer, you are the first contact for customers, ensuring system reliability, satisfied users, and uninterrupted healthcare processes. * Growth and development: Training, internal career opportunities, and a strong IT foundation. Ascom is committed to diversity, equity, and inclusion. We value different perspectives and backgrounds and believe they lead to better solutions. At Ascom, skills, motivation, and potential are what matter most. You diagnose and resolve simple incidents, service requests, and system alerts, ensuring accurate documentation and follow‑up * First point of contact for service requests, incidents, and alerts * Resolve standard hardware, software, network, and user issues * Perform troubleshooting using established procedures and knowledge bases
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