The Customer Relations Manager Europe is the Quality & Food Safety interface between Barry Callebaut and its key customers, ensuring alignment between customer expectations and the company's global FSQR standards and operational capabilities. In this role, he/she drives consistent implementation of customer quality requirements across BC sites and functions. This role is critical in building long-term customer trust and relationships by enabling customer solutions in collaboration with CI&TS, commercial teams, and supply chain and by handling and reducing quality complaints effectively. Within BC, the Customer Relations Manager is an important partner for the customer documentation team, guiding them in handling customer queries by providing customer insights and technical expertise related to products, processes and certifications.
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