The position also serves as backup to the Customer Value Director, Europe, contributing to regional customer value strategy, issue management and customer relationship governance. * Act as the primary for assigned Global/Regional customer accounts. Technical expertise, complaint and issue management * Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback. * Be a key-player in cross-functional issue management, by bringing the customer perspective, ensuring aligned, timely and appropriate communication with the customer. * Provide strong support to the Customer Documentation / Case Management Team, helping them respond accurately and efficiently to customer queries. * Act as the primary Q&FS contact for assigned accounts, ensuring clear communication of customer expectations.
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