The role of Customer Care Agent means offering efficient, quick, and friendly service to customers. Building strong relationships with the customer as well with internal is crucial. The CCA operates in a shared mailbox shared with your colleagues of customer care and works closely together. * Provide clear answers to customer requests' (general questions, prices…) * Send order confirmations to customers * Investigating complaints, help determine the root cause and communicate back to customers in a timely manner according to the SLA in close cooperation with the QA department. * Experience in a customer-centric environment * Experience as customer service is a plus * Customer orientation and always maintain a positive and friendly tone with customers * Ability to multitask, prioritize, and manage time effectively * Good communication skills (written and verbal) for communication with customers, and management
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