Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. Manage the MLE CRC team as well as customer satisfaction initiatives / processes to ensure that customer satisfaction levels are on target * Coaching and development the CRC employees in order to make optimal use of and develop the competencies, skills and know-how and to work as a well-functioning team. Provide a first escalation point for the CRC team and handle direct customer contact as required, but minimum 10% of your working time. Represent the CRC team in escalations to CS Directors when required. * Identify and address blockers that affect the performance of your team (resources / processes / time etc.) and discuss these ...
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