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Customer Advisor

  • Robert Half
  • Brussel
  • Interimwerk met optie 'vast werk'
  • Thuiswerken mogelijk, Voltijds
  • Gepubliceerd: 1 dag geleden
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Customer AdvisorRobert Half
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Job Title: Customer Advisor (M/F/X)

Region: Brussels

Hours per week: 37.30h

Sector: Non-profit / Standardisation


Robert Half is currently looking for a Customer Advisor (M/F/X).

The company is based in Brussels and this is a 37.30-hour position within a non-profit / standardisation sector environment.

The responsibilities of this Customer Advisor (M/F/X) role are:

  • Providing quality support by phone and/or email to members and non-members;
  • Advising clients on which services best match their identified needs;
  • Answering questions about pricing and providing basic information on all products, solutions, services and training offerings;
  • Performing basic operations across the various platforms and solutions (CRM, portals, etc.);
  • Drawing up quotes, orders and invoices when required;
  • Managing and maintaining the customer database within the CRM system;
  • Configuring the correct settings to ensure each company has the appropriate access rights;
  • Identifying and flagging customer needs, with internal follow-up to serve the client appropriately;
  • Identifying prospects who are not yet customers;
  • Sharing acquired knowledge with colleagues and proactively reporting to the team lead;
  • Contributing to quality, efficiency and customer satisfaction by putting forward improvement proposals.

The required qualifications for this Customer Advisor (M/F/X) role are:

  • Preferably a bachelor's degree or equivalent through experience in a Customer Support role;
  • Fluent verbal and written communication in Dutch, French and English;
  • Strong customer-facing skills: patient, attentive listener with clear and professional communication;
  • Accurate in providing information: carefully assessing customer needs and asking the right questions;
  • A true problem-solver with the ability to set priorities where needed.

For this Customer Advisor (M/F/X) role our client offers:

  • Team: A warm, enthusiastic team of 62 colleagues within an organisation focused on well-being, growth and connection;
  • Contract type: Permanent contract (indefinite duration) ;
  • Region: Brussels (easily accessible by public transport);
  • Hours per week: 37.30h - Full-time;
  • Schedule: To be discussed ;
  • ADV days: 9 additional legal leave days + seniority leave on top of 20 annual leave days;
  • Flexible hours: To be discussed ;
  • Remote work: Yes, flexible combination of office and home working, with a home working allowance;
  • Salary: To be discussed ;
  • Period: Indefinite duration;
  • Parking: Not specified - easily accessible by public transport.

Are you interested in this Customer Advisor (M/F/X) role? Apply now, quoting the reference number 000512480.

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Robert Half
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Locatie

Robert HalfBrussels, Belgium

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