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113 results for Head of Customer Success jobs in Nivelles within a 30 km radius
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By engaging in partnerships with our customers, we create value delivering state-of-the-art services and products. * A framework with a human dimension and a dynamic corporate culture, energetic and ambitious, where team spirit, customer satisfaction, flexibility and the quality of the services are recognized as its main values. Official Distributor for Volvo Construction & Equipment, Volvo Penta and Volvo Trucks & Bus, SMT offers a wide range of products in more than twenty countries of North, West & Central Africa, Belgium, the Netherlands and GB. Our ambition in both territory coverage and product portfolio is a strong commitment to support our customer's growth. In order to support the growth of our Aftersales Department, we are currently looking for a Business Analyst to join our HQ Team in Brussels. As a Business Analyst - Aftersales at SMT, you will play a central role in the continuous ...
By engaging in partnerships with our customers, we create value delivering state-of-the-art services and products. * A framework with a human dimension and a dynamic corporate culture, energetic and ambitious, where team spirit, customer satisfaction, flexibility and the quality of the services are recognized as its main values. Official Distributor for Volvo Construction & Equipment, Volvo Penta and Volvo Trucks & Bus, SMT offers a wide range of products in more than twenty countries of North, West & Central Africa, Belgium, the Netherlands and GB. Our ambition in both territory coverage and product portfolio is a strong commitment to support our customer's growth. In order to support the growth of our Aftersales Department, we are currently looking for a Business Analyst to join our HQ Team in Brussels. As a Business Analyst - Aftersales at SMT, you will play a central role in the continuous ...
We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Experience in project management and/or customer success roles - Help us save 100 billion liters of water (and deploy projects while doing it) This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. As a Project Manager, you will be a key member of our Delivery Team to deploy strategic projects and move the needle forward in our business. * Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities
We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Experience in project management and/or customer success roles - Help us save 100 billion liters of water (and deploy projects while doing it) This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. As a Project Manager, you will be a key member of our Delivery Team to deploy strategic projects and move the needle forward in our business. * Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities
We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Experience in project management and/or customer success roles - Help us save 100 billion liters of water (and deploy projects while doing it) This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. As a Project Manager, you will be a key member of our Delivery Team to deploy strategic projects and move the needle forward in our business. * Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities
We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Experience in project management and/or customer success roles - Help us save 100 billion liters of water (and deploy projects while doing it) This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. As a Project Manager, you will be a key member of our Delivery Team to deploy strategic projects and move the needle forward in our business. * Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities
Join our dynamic HR team and become an integral part of a workplace that values growth, opportunity, and innovation. Partner with the wider HR Ecosystem to ensure delivery of a compliant employee experience. Represent Belgium & Luxemburg as part of the wider EMEA ONEHR team identifying needs, developing plans, and implementation thereof. The ideal candidate will be highly process-oriented and possess a strong understanding of local labor laws and consultation requirements. Experience in managing reorganizations and ensuring compliance with relevant legal frameworks is essential for success in this position. * Expert knowledge of Belgian/Luxemburg labor law, operating in an international and matrixed environment. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Join our dynamic HR team and become an integral part of a workplace that values growth, opportunity, and innovation. Partner with the wider HR Ecosystem to ensure delivery of a compliant employee experience. Represent Belgium & Luxemburg as part of the wider EMEA ONEHR team identifying needs, developing plans, and implementation thereof. The ideal candidate will be highly process-oriented and possess a strong understanding of local labor laws and consultation requirements. Experience in managing reorganizations and ensuring compliance with relevant legal frameworks is essential for success in this position. * Expert knowledge of Belgian/Luxemburg labor law, operating in an international and matrixed environment. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
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Ability to strictly follow operating procedures and manuals, strong sense of customer service; We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. Your role will be critical in monitoring the systems and infrastructure at our customer site in Haren, working for a in the aviation sector. In this position, you will be the 1st line of support to monitor the behavior of critical-business systems and services, and responsible to take ...
Ability to strictly follow operating procedures and manuals, strong sense of customer service; We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. Your role will be critical in monitoring the systems and infrastructure at our customer site in Haren, working for a in the aviation sector. In this position, you will be the 1st line of support to monitor the behavior of critical-business systems and services, and responsible to take ...
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VELUX Belgium, part of the Danish VKR Holding group, has been a leader in transforming residential spaces with daylight and fresh air for over 50 years. As part of our continued growth, we're seeking a Sales Manager Projects to lead and shape our team focused on the new build and big renovation market in Belgium. o Manage a team of 3 professionals comprising 2 Project Managers (responsible for medium and large-scale projects and specifications) and 1 Architect (focused on promoting daylight solutions to specifiers and house builders). o Ensure the relevancy and suitability of our products for both new build and renovation projects (focused on sloped and flat roof windows). o Collaborate with and house builders to integrate our products at every stage of their projects. o Highlight the benefits of incorporating daylight and fresh air solutions through our innovative products.
VELUX Belgium, part of the Danish VKR Holding group, has been a leader in transforming residential spaces with daylight and fresh air for over 50 years. As part of our continued growth, we're seeking a Sales Manager Projects to lead and shape our team focused on the new build and big renovation market in Belgium. o Manage a team of 3 professionals comprising 2 Project Managers (responsible for medium and large-scale projects and specifications) and 1 Architect (focused on promoting daylight solutions to specifiers and house builders). o Ensure the relevancy and suitability of our products for both new build and renovation projects (focused on sloped and flat roof windows). o Collaborate with and house builders to integrate our products at every stage of their projects. o Highlight the benefits of incorporating daylight and fresh air solutions through our innovative products.
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The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. The Associate Recruiting Manager is an integral part of Latham's Associate Recruiting team. This role will be responsible for overseeing the associate recruiting function for the Brussels office, supporting the Recruiting Committee in hiring law clerks, trainees and lateral while managing all aspects of the Trainee and Law Clerk Program, including orientation, events, programming, training, and performance management, and ensuring a comprehensive and engaging experience. * Staying abreast of current and pending employment laws and market trends while supporting strategic initiatives of the firm's management committees by developing and maintaining ...
The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. The Associate Recruiting Manager is an integral part of Latham's Associate Recruiting team. This role will be responsible for overseeing the associate recruiting function for the Brussels office, supporting the Recruiting Committee in hiring law clerks, trainees and lateral while managing all aspects of the Trainee and Law Clerk Program, including orientation, events, programming, training, and performance management, and ensuring a comprehensive and engaging experience. * Staying abreast of current and pending employment laws and market trends while supporting strategic initiatives of the firm's management committees by developing and maintaining ...
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Jij zorgt voor de coördinatie en/of uitvoering van de inspecties en verdere opvolging van deze inspecties on site bij de klant. * Je hoeft je geen zorgen te maken over de planning of organisatie. Ons Customer Service team ondersteunt je waar nodig. * Diploma: Bachelor of Master Elektriciteit, Elektrotechnieken, Elektromechanica.
Jij zorgt voor de coördinatie en/of uitvoering van de inspecties en verdere opvolging van deze inspecties on site bij de klant. * Je hoeft je geen zorgen te maken over de planning of organisatie. Ons Customer Service team ondersteunt je waar nodig. * Diploma: Bachelor of Master Elektriciteit, Elektrotechnieken, Elektromechanica.
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Sluit je aan bij ons energiek team als Customer Care Agent en laat samen met ons de motor draaien!
Sluit je aan bij ons energiek team als Customer Care Agent en laat samen met ons de motor draaien!
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identificeer je mogelijke risico's en neem je preventieve of corrigerende acties * bied je ondersteuning aan het customer support team * je beschikt over een bachelor- of masterdiploma * je hebt minstens 5 jaar ervaring in projectmanagement binnen retail of supply chain
identificeer je mogelijke risico's en neem je preventieve of corrigerende acties * bied je ondersteuning aan het customer support team * je beschikt over een bachelor- of masterdiploma * je hebt minstens 5 jaar ervaring in projectmanagement binnen retail of supply chain
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The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. You will collaborate closely with our polymer and performance liquids customer and application teams in the development of sustainable solutions to meet our customers and society's needs. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by pride in what we do and what we stand for. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. To support the growth of our Polymers and Performance Liquids businesses, we are looking for Research Technicians to join our Lab Operations Team. Join us and be part of a dynamic and international work environment ...
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. You will collaborate closely with our polymer and performance liquids customer and application teams in the development of sustainable solutions to meet our customers and society's needs. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by pride in what we do and what we stand for. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. To support the growth of our Polymers and Performance Liquids businesses, we are looking for Research Technicians to join our Lab Operations Team. Join us and be part of a dynamic and international work environment ...
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Increasing customer value (share of wallet) through farming, cross- and upselling our Partena Professional solutions, including services such as outsourcing, consultancy, or other products the customer does not yet have. You transform customers into true ambassadors of Partena Professional. * Working with account plans to increase the long-term value of customers. As a Business Development Manager, you are part of our Sales organization. * Building sustainable relationships and partnerships, acting as a strategic sparring partner who understands the customer's needs and ambitions to strengthen customer satisfaction, retention, and profitability. * Detecting opportunities and future needs, and translating them into concrete solutions that align with the customer's vision and strategy. Farming & growth within existing customers
Increasing customer value (share of wallet) through farming, cross- and upselling our Partena Professional solutions, including services such as outsourcing, consultancy, or other products the customer does not yet have. You transform customers into true ambassadors of Partena Professional. * Working with account plans to increase the long-term value of customers. As a Business Development Manager, you are part of our Sales organization. * Building sustainable relationships and partnerships, acting as a strategic sparring partner who understands the customer's needs and ambitions to strengthen customer satisfaction, retention, and profitability. * Detecting opportunities and future needs, and translating them into concrete solutions that align with the customer's vision and strategy. Farming & growth within existing customers
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The QA Lead is responsible for developing, maintaining and implementing quality and food safety standards (FSSC 22000, HACCP, customer requirements, Kosher/Halal, sustainability norms) within their assigned zone of the Halle production site. The role ensures validation and verification of the HACCP plan, drives corrective and preventive actions, manages customer complaints and supports continuous improvement of product quality. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! * Ensure correct monitoring and verification of CCPs, investigate deviations and coordinate corrective actions.
The QA Lead is responsible for developing, maintaining and implementing quality and food safety standards (FSSC 22000, HACCP, customer requirements, Kosher/Halal, sustainability norms) within their assigned zone of the Halle production site. The role ensures validation and verification of the HACCP plan, drives corrective and preventive actions, manages customer complaints and supports continuous improvement of product quality. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! * Ensure correct monitoring and verification of CCPs, investigate deviations and coordinate corrective actions.
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The company places customer satisfaction, safety and employee well-being at the heart of its priorities and ensures a good work-life balance. You will manage a portfolio with a large share of Dutch-speaking customers. Growing industrial SME, Metarom Benelux specializes in the creation and manufacture of tailor-made flavours and caramels for the agri-food industry (chocolate, biscuits, liqueurs, beer, confectionery…). Based in Forest (Brussels), the Belgian subsidiary of the Metarom Group (founded in 1953) has 30 employees in Belgium and is part of an international group of 250 employees. * Innovative projects at the heart of the flavour industry. As part of its development, Metarom Benelux is recruiting a Business Development Manager to accelerate its growth on the Benelux market in the aromatic ingredients sector. Reporting to Vincent Pajot, Managing Director Benelux (nearly 20 years ...
The company places customer satisfaction, safety and employee well-being at the heart of its priorities and ensures a good work-life balance. You will manage a portfolio with a large share of Dutch-speaking customers. Growing industrial SME, Metarom Benelux specializes in the creation and manufacture of tailor-made flavours and caramels for the agri-food industry (chocolate, biscuits, liqueurs, beer, confectionery…). Based in Forest (Brussels), the Belgian subsidiary of the Metarom Group (founded in 1953) has 30 employees in Belgium and is part of an international group of 250 employees. * Innovative projects at the heart of the flavour industry. As part of its development, Metarom Benelux is recruiting a Business Development Manager to accelerate its growth on the Benelux market in the aromatic ingredients sector. Reporting to Vincent Pajot, Managing Director Benelux (nearly 20 years ...
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Promote leading and proactive management of deviations, corrective and preventative actions and change controls. * Ensure escalation of significant/critical quality problems to the appropriate levels of management following the standards set by the QMS. * Participate in the preparation for regulatory inspections, providing direct support to system owners and main customers during inspections. * Foster a culture of quality, compliance, and continuous improvement within the organization. * Together with BIM Teams, ensure direct follow-up of Compliance Audit activities, Deviations, Failure Investigations, Change Control, Qualification/Validation activities and associated documentation approval. * Drive the identification of opportunities for improvement, development and implementation of quality and operational excellence projects in response to business ...
Promote leading and proactive management of deviations, corrective and preventative actions and change controls. * Ensure escalation of significant/critical quality problems to the appropriate levels of management following the standards set by the QMS. * Participate in the preparation for regulatory inspections, providing direct support to system owners and main customers during inspections. * Foster a culture of quality, compliance, and continuous improvement within the organization. * Together with BIM Teams, ensure direct follow-up of Compliance Audit activities, Deviations, Failure Investigations, Change Control, Qualification/Validation activities and associated documentation approval. * Drive the identification of opportunities for improvement, development and implementation of quality and operational excellence projects in response to business ...
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Beyond Connectivity the company provides a full range of digital solutions around ICT, Cloud, Security and IoT for global and multinational customers through an internal fast growing scale up. Our Customer is a world leading company in the Satellite communication Landscape. On order to support their growth and their move towards a As a Service business model we are currently looking for a Product Manager who will take care of of their ICT products and services portfolio. * Setup up related projects and coordinate with the different implicated departments (Sales Engineering, Customer services, Finance, etc) * Good understanding of ICT, Network and Cloud products/related services
Beyond Connectivity the company provides a full range of digital solutions around ICT, Cloud, Security and IoT for global and multinational customers through an internal fast growing scale up. Our Customer is a world leading company in the Satellite communication Landscape. On order to support their growth and their move towards a As a Service business model we are currently looking for a Product Manager who will take care of of their ICT products and services portfolio. * Setup up related projects and coordinate with the different implicated departments (Sales Engineering, Customer services, Finance, etc) * Good understanding of ICT, Network and Cloud products/related services
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The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. The Attorney Support Specialist is an integral part of Latham's Attorney Support team. This role will be responsible performing a variety of administrative duties of a confidential nature for attorneys, and/or managers while maintaining positive contact with clients, , and staff. * Managing the billing process to produce drafts and revisions, ensuring the submission of client billings * Display well-developed and professional interpersonal skills, as well as the ability to interact and communicate effectively with clients and at all organizational levels of the firm - Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will ...
The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. The Attorney Support Specialist is an integral part of Latham's Attorney Support team. This role will be responsible performing a variety of administrative duties of a confidential nature for attorneys, and/or managers while maintaining positive contact with clients, , and staff. * Managing the billing process to produce drafts and revisions, ensuring the submission of client billings * Display well-developed and professional interpersonal skills, as well as the ability to interact and communicate effectively with clients and at all organizational levels of the firm - Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will ...
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The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. The Paralegal – Antitrust & Competition is an integral member of our Brussels office as well as our wider European antitrust practice, and part of Latham's Legal Professional and Paralegal team. This role will be responsible for performing substantive client work of a varied nature, in support of , namely and in relation to various antitrust, merger control and FDI matters. * Contributing to the preparation and coordination of legal and regulatory filings, including merger control or FDI submissions, responses to requests for information, pleadings, motions, and exhibits, and related correspondence, while ensuring alignment with applicable rules and deadlines
The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. The Paralegal – Antitrust & Competition is an integral member of our Brussels office as well as our wider European antitrust practice, and part of Latham's Legal Professional and Paralegal team. This role will be responsible for performing substantive client work of a varied nature, in support of , namely and in relation to various antitrust, merger control and FDI matters. * Contributing to the preparation and coordination of legal and regulatory filings, including merger control or FDI submissions, responses to requests for information, pleadings, motions, and exhibits, and related correspondence, while ensuring alignment with applicable rules and deadlines
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Ensure general cGMP training of internal customers * Follow up of product related: change control, failure investigation, deviations, CAPA and action plans, qualification of dedicated equipment (protocols and reports) * Review of batch record from intermediates to drug substance * Batch disposition of chemical intermediates (DS manufacturing) * Review of master batch records and specifications * Drive the identification of opportunities for improvement, development and implementation of quality and operational excellence projects in response to business requirements, technical changes, identified risks, audit observations and regulatory requirements at the site. * Ensure communication of compliance status and issues to appropriate levels of the organization * Participate in the preparation for regulatory inspections and provide direct support to and main customers during inspections
Ensure general cGMP training of internal customers * Follow up of product related: change control, failure investigation, deviations, CAPA and action plans, qualification of dedicated equipment (protocols and reports) * Review of batch record from intermediates to drug substance * Batch disposition of chemical intermediates (DS manufacturing) * Review of master batch records and specifications * Drive the identification of opportunities for improvement, development and implementation of quality and operational excellence projects in response to business requirements, technical changes, identified risks, audit observations and regulatory requirements at the site. * Ensure communication of compliance status and issues to appropriate levels of the organization * Participate in the preparation for regulatory inspections and provide direct support to and main customers during inspections
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Onze belangrijkste leidraad zijn onze waarden: Customer first, Integrity, Courage en One AXA. Bij AXA wijzen wij alle vormen van oneerlijke of onwettige discriminatie af. * Je werkt mee aan het zoeken naar technische, commerciële of operationele oplossingen, met de steun van interne of externe . * Je beschikt over een bachelordiploma of gelijkwaardige ervaring in verzekeringen. * Je hebt ervaring in productie, klantendienst of technische ondersteuning binnen verzekeringen. * Je bent vertrouwd met digitaliseringsprocessen of moderne beheertools.
Onze belangrijkste leidraad zijn onze waarden: Customer first, Integrity, Courage en One AXA. Bij AXA wijzen wij alle vormen van oneerlijke of onwettige discriminatie af. * Je werkt mee aan het zoeken naar technische, commerciële of operationele oplossingen, met de steun van interne of externe . * Je beschikt over een bachelordiploma of gelijkwaardige ervaring in verzekeringen. * Je hebt ervaring in productie, klantendienst of technische ondersteuning binnen verzekeringen. * Je bent vertrouwd met digitaliseringsprocessen of moderne beheertools.
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The Account Manager develops and manages a portfolio of B2B clients in the transport and logistics sector, ensuring profitable growth and high customer satisfaction. You ensure profitable growth, strong customer satisfaction, and the implementation of the commercial strategy. Due to continued commercial growth, the company is looking for an Account Manager to strengthen its local presence and support strategic customer development. As Account Manager, you are responsible for managing and developing a portfolio of clients within the transport and logistics ecosystem. * Support the definition of commercial objectives together with branch management. * Manage and grow a portfolio of strategic B2B clients. * Develop value‑adding action plans tailored to customer needs. * Monitor market trends and maintain awareness of the local economic environment.
The Account Manager develops and manages a portfolio of B2B clients in the transport and logistics sector, ensuring profitable growth and high customer satisfaction. You ensure profitable growth, strong customer satisfaction, and the implementation of the commercial strategy. Due to continued commercial growth, the company is looking for an Account Manager to strengthen its local presence and support strategic customer development. As Account Manager, you are responsible for managing and developing a portfolio of clients within the transport and logistics ecosystem. * Support the definition of commercial objectives together with branch management. * Manage and grow a portfolio of strategic B2B clients. * Develop value‑adding action plans tailored to customer needs. * Monitor market trends and maintain awareness of the local economic environment.
You ensure the operational follow-up of customer and prospect requests in coordination with internal teams. As a Key Account Manager in our Sales team, you are a true hunter of business opportunities and an ambassador of Partena Professional in your market. You actively develop your client portfolio consisting of companies with more than 300 employees in East and West Flanders by offering them HR and payroll solutions tailored to their challenges. With your expertise in the HR sector and your solution-oriented mindset, you directly contribute to the growth of Partena and the strengthening of its position in the market. * You analyze the needs of prospects, including through payroll analyses, and participate in the development of specifications. * You actively contribute to the visibility of Partena Professional through your presence in the local socio-economic fabric ...
You ensure the operational follow-up of customer and prospect requests in coordination with internal teams. As a Key Account Manager in our Sales team, you are a true hunter of business opportunities and an ambassador of Partena Professional in your market. You actively develop your client portfolio consisting of companies with more than 300 employees in East and West Flanders by offering them HR and payroll solutions tailored to their challenges. With your expertise in the HR sector and your solution-oriented mindset, you directly contribute to the growth of Partena and the strengthening of its position in the market. * You analyze the needs of prospects, including through payroll analyses, and participate in the development of specifications. * You actively contribute to the visibility of Partena Professional through your presence in the local socio-economic fabric ...
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As a Support Back Office Employee, you will be the first point of contact for our customers. Join us as a Support Back Office Employee and become an Ambassador of Light at VELUX! At VELUX, we value natural daylight and outstanding customer service. You'll work closely with your colleagues to deliver excellent customer service and contribute ideas to improve our processes. * You have experience in customer service and genuinely enjoy helping others. * Must have a strong affinity for written customer communication and a passion for resolving product-related inquiries with clarity and accuracy * 2 days of remote work per week for a better work–life balance.
As a Support Back Office Employee, you will be the first point of contact for our customers. Join us as a Support Back Office Employee and become an Ambassador of Light at VELUX! At VELUX, we value natural daylight and outstanding customer service. You'll work closely with your colleagues to deliver excellent customer service and contribute ideas to improve our processes. * You have experience in customer service and genuinely enjoy helping others. * Must have a strong affinity for written customer communication and a passion for resolving product-related inquiries with clarity and accuracy * 2 days of remote work per week for a better work–life balance.
Be the central QA point of contact for the organization for investigations / deviations / out-of-specifications / audit observations associated with the assigned vendors. Perform the QA review of deviation notifications, retrieve and collect supportive information from involved stakeholders to allow assessment. * Ensure all Quality agreements are in place and take ownership of agreements for the vendors. Maintain Quality Agreement with the vendors up to date and perform periodic reviews and update of the agreement in close collaboration with the vendors. When applicable, ensure that initial receipt, logging of quality complaints into the company Complaint System and provision of responses to the are professionally coordinated and managed. * If needed work with the team and CMC Quality Lead to determine the Root cause of issues which may lead to a Corporate Technical Review (CTR) meeting.
Be the central QA point of contact for the organization for investigations / deviations / out-of-specifications / audit observations associated with the assigned vendors. Perform the QA review of deviation notifications, retrieve and collect supportive information from involved stakeholders to allow assessment. * Ensure all Quality agreements are in place and take ownership of agreements for the vendors. Maintain Quality Agreement with the vendors up to date and perform periodic reviews and update of the agreement in close collaboration with the vendors. When applicable, ensure that initial receipt, logging of quality complaints into the company Complaint System and provision of responses to the are professionally coordinated and managed. * If needed work with the team and CMC Quality Lead to determine the Root cause of issues which may lead to a Corporate Technical Review (CTR) meeting.
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Contribute to the smooth execution of the procure-to-pay flow * Participate in the preparation of internal financial reports * Monitor outstanding customer balances * Support the application and update of internal accounting procedures * Minimum 1 year of experience in accounting * Knowledge of BE GAAP * Fluency in French and good command of English
Contribute to the smooth execution of the procure-to-pay flow * Participate in the preparation of internal financial reports * Monitor outstanding customer balances * Support the application and update of internal accounting procedures * Minimum 1 year of experience in accounting * Knowledge of BE GAAP * Fluency in French and good command of English