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515 results for Customer Management jobs in Vilvoorde within a 30 km radius
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Eén van die kernapplicaties is Customer Service Management (CSM): de tool die binnenkort door al onze dossierbeheerders dagelijks gebruikt zal worden.
Eén van die kernapplicaties is Customer Service Management (CSM): de tool die binnenkort door al onze dossierbeheerders dagelijks gebruikt zal worden.
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Je hebt ervaring in een leidinggevende of coördinerende functie binnen aftersales, customer service, operations of een technische omgeving. * Je krijgt een afwisselende functie waarin techniek, people management, planning, klantencontact en procesverbetering samenkomen.
Je hebt ervaring in een leidinggevende of coördinerende functie binnen aftersales, customer service, operations of een technische omgeving. * Je krijgt een afwisselende functie waarin techniek, people management, planning, klantencontact en procesverbetering samenkomen.
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Proven track record in business development and client relationship management
Proven track record in business development and client relationship management
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The position also serves as backup to the Customer Value Director, Europe, contributing to regional customer value strategy, issue management and customer relationship governance. * Be a key-player in cross-functional issue management, by bringing the customer perspective, ensuring aligned, timely and appropriate communication with the customer. * Provide strong support to the Customer Documentation / Case Management Team, helping them respond accurately and efficiently to customer queries. Serve as the quality backup for the Regional Customer Value Director Europe for customer‑related topics and issue management. * Strong experience handling customer documentation, specifications, certificates, and similar technical quality materials * Practical experience with complaint management, root cause analysis and structured problem solving
The position also serves as backup to the Customer Value Director, Europe, contributing to regional customer value strategy, issue management and customer relationship governance. * Be a key-player in cross-functional issue management, by bringing the customer perspective, ensuring aligned, timely and appropriate communication with the customer. * Provide strong support to the Customer Documentation / Case Management Team, helping them respond accurately and efficiently to customer queries. Serve as the quality backup for the Regional Customer Value Director Europe for customer‑related topics and issue management. * Strong experience handling customer documentation, specifications, certificates, and similar technical quality materials * Practical experience with complaint management, root cause analysis and structured problem solving
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Stegmann Belgium (BVBA) * Melsele * Interimwerk met optie 'vast werk', Vast contract, onbepaalde tijd * Voltijds - Solliciteer als één van de eersten - Snel solliciteren - Introductie - Voor de afdeling marine services zoeken we een enthousiaste (junior) Sales Medewerker. Na een interne opleiding ondersteun je het sales team in de opvolging van bestaande en potentiële klanten. Jouw verantwoordelijkheden * je hebt veelvuldig klantencontact per mail en telefonisch * met de nodige commerciële drive vertaal je de behoeften van klanten in een offertevoorstel, inclusief opvolging * je volgt technische projecten op in samenwerking met de technische afdeling en sales * klantenbeheer en prospectie is een belangrijk onderdeel van je takenpakket * je ondersteunt allerlei commerciële activiteiten zoals beurzen, mailings, klantenbezoeken, etc - Jouw profiel
Stegmann Belgium (BVBA) * Melsele * Interimwerk met optie 'vast werk', Vast contract, onbepaalde tijd * Voltijds - Solliciteer als één van de eersten - Snel solliciteren - Introductie - Voor de afdeling marine services zoeken we een enthousiaste (junior) Sales Medewerker. Na een interne opleiding ondersteun je het sales team in de opvolging van bestaande en potentiële klanten. Jouw verantwoordelijkheden * je hebt veelvuldig klantencontact per mail en telefonisch * met de nodige commerciële drive vertaal je de behoeften van klanten in een offertevoorstel, inclusief opvolging * je volgt technische projecten op in samenwerking met de technische afdeling en sales * klantenbeheer en prospectie is een belangrijk onderdeel van je takenpakket * je ondersteunt allerlei commerciële activiteiten zoals beurzen, mailings, klantenbezoeken, etc - Jouw profiel
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Minimum une 1ère expérience professionnelle en Customer Success, Account Management, Business Development ou dans un rôle orienté client - On est une petite équipe avec de grandes ambitions et nous sommes en pleine croissance, ce qui nous amène à rechercher un Customer Success Officer à Bruxelles - En tant que Customer Success Officer, tu es le point de contact privilégié de nos clients.
Minimum une 1ère expérience professionnelle en Customer Success, Account Management, Business Development ou dans un rôle orienté client - On est une petite équipe avec de grandes ambitions et nous sommes en pleine croissance, ce qui nous amène à rechercher un Customer Success Officer à Bruxelles - En tant que Customer Success Officer, tu es le point de contact privilégié de nos clients.
Die ontwikkelt en beheert het Digital Services Platform, inclusief oplossingen via onze client interaction layer (webapplicaties, apps, API's) en tools voor customer insights (webanalytics, CRM), customer service management (ServiceNow) en content management (portaal). * Oplossingsvoorstellen visualiseer je a.d.h.v. wire-frames, customer journeys, datamodellen, ed.
Die ontwikkelt en beheert het Digital Services Platform, inclusief oplossingen via onze client interaction layer (webapplicaties, apps, API's) en tools voor customer insights (webanalytics, CRM), customer service management (ServiceNow) en content management (portaal). * Oplossingsvoorstellen visualiseer je a.d.h.v. wire-frames, customer journeys, datamodellen, ed.
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Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting system to identify trends and develop measures. * Do you have min 5 years of experience in customer service management environment? Mazda Motor Logistics Europe (MLE) is responsible for distributing cars and parts to our European customers as quickly and efficiently as possible. At present MLE is implementing plans to respond even faster, sharper and more efficient to the increasing demand of our customers. Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. Manage the MLE CRC team as well as customer satisfaction initiatives ...
Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting system to identify trends and develop measures. * Do you have min 5 years of experience in customer service management environment? Mazda Motor Logistics Europe (MLE) is responsible for distributing cars and parts to our European customers as quickly and efficiently as possible. At present MLE is implementing plans to respond even faster, sharper and more efficient to the increasing demand of our customers. Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, and customers. Manage the MLE CRC team as well as customer satisfaction initiatives ...
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Somers * DIEGEM - Solliciteer als één van de eersten - Snel solliciteren - Belangrijkste activiteiten * Tweetalige functie (Nederlands/Frans), verantwoordelijk voor de administratie en operationele ondersteuning. * Beheer van planningen, communicatie met klanten/teams, opvolging van prestaties, deelname aan overheidsopdrachten (BOSA). * Incidentele activiteiten op locatie met inachtneming van de veiligheidsvoorschriften en het dragen van PBM's. * Algemene administratie: beheer van e-mails, oproepen, klassement, archivering en databases. * Overheidsopdrachten (BOSA): raadpleging, voorbereiding, indiening van offertes en opvolging van resultaten. * Operationele ondersteuning: invoeren van prestaties, opvolging van planningen, voorbereiding van operationele documenten. * Klantenbeheer: tweetalig aanspreekpunt, behandeling van aanvragen en klachten.
Somers * DIEGEM - Solliciteer als één van de eersten - Snel solliciteren - Belangrijkste activiteiten * Tweetalige functie (Nederlands/Frans), verantwoordelijk voor de administratie en operationele ondersteuning. * Beheer van planningen, communicatie met klanten/teams, opvolging van prestaties, deelname aan overheidsopdrachten (BOSA). * Incidentele activiteiten op locatie met inachtneming van de veiligheidsvoorschriften en het dragen van PBM's. * Algemene administratie: beheer van e-mails, oproepen, klassement, archivering en databases. * Overheidsopdrachten (BOSA): raadpleging, voorbereiding, indiening van offertes en opvolging van resultaten. * Operationele ondersteuning: invoeren van prestaties, opvolging van planningen, voorbereiding van operationele documenten. * Klantenbeheer: tweetalig aanspreekpunt, behandeling van aanvragen en klachten.
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Sales pipeline management: Beheren en opvolgen van alle salesactiviteiten in Salesforce (CRM), met correcte forecasting en pipeline-opvolging.
Sales pipeline management: Beheren en opvolgen van alle salesactiviteiten in Salesforce (CRM), met correcte forecasting en pipeline-opvolging.
Voortgangsrapporten en pilotbeoordelingen presenteren aan klanten en het senior management, in samenwerking met de .
Voortgangsrapporten en pilotbeoordelingen presenteren aan klanten en het senior management, in samenwerking met de .
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Gentis * SINT-PIETERS-WOLUWE - Solliciteer als één van de eersten - Snel solliciteren - Als Business Manager ben je verantwoordelijk voor business development, operationele opvolging en de groei van de consultingactiviteiten. Je combineert business development, klantenbeheer en rekrutering om duurzame partnerships op te bouwen en projecten succesvol te realiseren. * Ontwikkelen van nieuwe businessopportuniteiten: je prospecteert actief en bouwt langetermijnrelaties op met klanten en strategische accounts. * Bepalen en implementeren van commerciële strategieën: je focust op consultingprojecten en vertaalt de behoeften van klanten naar oplossingen op maat. * Begeleiden van klanten gedurende de volledige salescyclus: van behoefteanalyse tot voorstel, onderhandeling en contractafsluiting. * Adviseren van klanten op strategisch niveau: je ondersteunt hen bij hun uitdagingen en projecten.
Gentis * SINT-PIETERS-WOLUWE - Solliciteer als één van de eersten - Snel solliciteren - Als Business Manager ben je verantwoordelijk voor business development, operationele opvolging en de groei van de consultingactiviteiten. Je combineert business development, klantenbeheer en rekrutering om duurzame partnerships op te bouwen en projecten succesvol te realiseren. * Ontwikkelen van nieuwe businessopportuniteiten: je prospecteert actief en bouwt langetermijnrelaties op met klanten en strategische accounts. * Bepalen en implementeren van commerciële strategieën: je focust op consultingprojecten en vertaalt de behoeften van klanten naar oplossingen op maat. * Begeleiden van klanten gedurende de volledige salescyclus: van behoefteanalyse tot voorstel, onderhandeling en contractafsluiting. * Adviseren van klanten op strategisch niveau: je ondersteunt hen bij hun uitdagingen en projecten.
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Tecan Benelux BVBA * MECHELEN - Solliciteer als één van de eersten - Jouw verantwoordelijkheden - Je bent verantwoordelijk voor het promoten en verkopen van Tecan's innovatieve reagentia en automatiseringsoplossingen binnen de Benelux, met focus op klinische diagnostiek (CDx). Je ontwikkelt regionale verkoopplannen, onderhoudt klantrelaties, identificeert nieuwe marktsegmenten en werkt nauw samen met en het marketingteam. Je monitort marktontwikkelingen, beheert meerdere accounts en zorgt voor uitstekende service. Jouw profiel - Je hebt een wetenschappelijke achtergrond en minstens 5 jaar commerciële ervaring in klinische diagnostiek. * Wetenschappelijke opleiding in biologie, biochemie of vergelijkbare richting (master of bachelor met ervaring) * 3-5 jaar commerciële ervaring in klinische diagnostiek * Kennis van immunoassays, LC-MS en IVD-producten
Tecan Benelux BVBA * MECHELEN - Solliciteer als één van de eersten - Jouw verantwoordelijkheden - Je bent verantwoordelijk voor het promoten en verkopen van Tecan's innovatieve reagentia en automatiseringsoplossingen binnen de Benelux, met focus op klinische diagnostiek (CDx). Je ontwikkelt regionale verkoopplannen, onderhoudt klantrelaties, identificeert nieuwe marktsegmenten en werkt nauw samen met en het marketingteam. Je monitort marktontwikkelingen, beheert meerdere accounts en zorgt voor uitstekende service. Jouw profiel - Je hebt een wetenschappelijke achtergrond en minstens 5 jaar commerciële ervaring in klinische diagnostiek. * Wetenschappelijke opleiding in biologie, biochemie of vergelijkbare richting (master of bachelor met ervaring) * 3-5 jaar commerciële ervaring in klinische diagnostiek * Kennis van immunoassays, LC-MS en IVD-producten
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Omarm digitale tools voor, bijvoorbeeld, gegevensverwerking en project management.
Omarm digitale tools voor, bijvoorbeeld, gegevensverwerking en project management.
This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. * Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities * Experience in project management and/or customer success roles - We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Onboarding & Support: Guide customers through platform onboarding after installation completion and handle support requestsIdentify accounts for upsell potential: Identify and develop expansion ...
This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. * Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities * Experience in project management and/or customer success roles - We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Onboarding & Support: Guide customers through platform onboarding after installation completion and handle support requestsIdentify accounts for upsell potential: Identify and develop expansion ...
This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. * Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities * Experience in project management and/or customer success roles - We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Onboarding & Support: Guide customers through platform onboarding after installation completion and handle support requestsIdentify accounts for upsell potential: Identify and develop expansion ...
This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. * Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities * Experience in project management and/or customer success roles - We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Onboarding & Support: Guide customers through platform onboarding after installation completion and handle support requestsIdentify accounts for upsell potential: Identify and develop expansion ...
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You are proficient at communicating technical solutions to senior management and customers. For 30 years, we have always been guiding our customers on the next tech wave. Alongside Rik, our Head of Data & Analytics, you will sync with the customer and serve as the technical authority on how to best leverage GCP data services (like BigQuery, Dataflow, Cloud Composer, and Pub/Sub) to solve critical business challenges. * Work with a quite diverse portfolio from customers, from scale-ups/start-ups to SMEs to Large Enterprises.
You are proficient at communicating technical solutions to senior management and customers. For 30 years, we have always been guiding our customers on the next tech wave. Alongside Rik, our Head of Data & Analytics, you will sync with the customer and serve as the technical authority on how to best leverage GCP data services (like BigQuery, Dataflow, Cloud Composer, and Pub/Sub) to solve critical business challenges. * Work with a quite diverse portfolio from customers, from scale-ups/start-ups to SMEs to Large Enterprises.
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You are not afraid to interact with senior management & customers been guiding our customers on the next tech wave. As Lead Data Architect, you will be at the heart of our customers data strategy. Alongside Rik, our Head of Data & Analytics, you will sync with the customer and define what can be done with the data they have and how it can be used to tackle different business challenges. * Work with a quite diverse portfolio from customers, from scale-ups/start-ups to SMEs to Large Enterprises
You are not afraid to interact with senior management & customers been guiding our customers on the next tech wave. As Lead Data Architect, you will be at the heart of our customers data strategy. Alongside Rik, our Head of Data & Analytics, you will sync with the customer and define what can be done with the data they have and how it can be used to tackle different business challenges. * Work with a quite diverse portfolio from customers, from scale-ups/start-ups to SMEs to Large Enterprises
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You play a central role in shaping and optimizing planning and capacity management across the organization, combining strategic insight with operational leadership, ensuring efficiency, quality, and customer focus in all planning processes. You ensure strategic objectives are achieved within timelines and budget, while guaranteeing efficient, high-quality scheduling of inspections, audits, and services in line with customer agreements. Your responsibilities cover a broad range of domains, including strategy, performance management, people leadership, stakeholder collaboration, budget control, and project management. You work actively with Operations Managers, Operational Team Leads, and Customer Services to align planning with business and customer needs. * You take on the role of project manager for both divisional and cross-divisional/team-wide projects aimed at optimizing planning, ...
You play a central role in shaping and optimizing planning and capacity management across the organization, combining strategic insight with operational leadership, ensuring efficiency, quality, and customer focus in all planning processes. You ensure strategic objectives are achieved within timelines and budget, while guaranteeing efficient, high-quality scheduling of inspections, audits, and services in line with customer agreements. Your responsibilities cover a broad range of domains, including strategy, performance management, people leadership, stakeholder collaboration, budget control, and project management. You work actively with Operations Managers, Operational Team Leads, and Customer Services to align planning with business and customer needs. * You take on the role of project manager for both divisional and cross-divisional/team-wide projects aimed at optimizing planning, ...
•Manage customer relationships and translate business requirements into technical specifications •Experience in customer-facing roles, translating business needs into technical solutions.
•Manage customer relationships and translate business requirements into technical specifications •Experience in customer-facing roles, translating business needs into technical solutions.
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You are not afraid to interact with senior management & customers been guiding our customers on the next tech wave. As Lead Data Engineer, you will be at the heart of our customers data strategy. Alongside Sven, our Head of Data & Analytics, you will sync with the customer and define what can be done with the data they have and how it can be used to tackle different business challenges. * Work with a quite diverse portfolio from customers, from scale-ups/start-ups to SMEs to Large Enterprises
You are not afraid to interact with senior management & customers been guiding our customers on the next tech wave. As Lead Data Engineer, you will be at the heart of our customers data strategy. Alongside Sven, our Head of Data & Analytics, you will sync with the customer and define what can be done with the data they have and how it can be used to tackle different business challenges. * Work with a quite diverse portfolio from customers, from scale-ups/start-ups to SMEs to Large Enterprises
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Als Management assistant / Customer succes manager bij POSGARD ben je verantwoordelijk voor het aansturen en succesvol laten functioneren van de Support & Administratie - in het geheel van de onboarding, planning, de oplevering van de projecten en de opvolging van de klant feedback en ervaringen - waarbij je op het juiste moment zelf weet in te springen indien noodzakelijk. Heb je ervaring met CXM (Customer Experience Management) of CSS (Customer Success Software)? Je hebt ervaring in de rol van of ambieert ervaring op te doen in een verantwoordelijke job met een mix van Support/Helpdesk medewerker, Management assistant, Operations manager, Project manager, Account manager en/of Business analist.
Als Management assistant / Customer succes manager bij POSGARD ben je verantwoordelijk voor het aansturen en succesvol laten functioneren van de Support & Administratie - in het geheel van de onboarding, planning, de oplevering van de projecten en de opvolging van de klant feedback en ervaringen - waarbij je op het juiste moment zelf weet in te springen indien noodzakelijk. Heb je ervaring met CXM (Customer Experience Management) of CSS (Customer Success Software)? Je hebt ervaring in de rol van of ambieert ervaring op te doen in een verantwoordelijke job met een mix van Support/Helpdesk medewerker, Management assistant, Operations manager, Project manager, Account manager en/of Business analist.
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Familiarity with customer relationship management applications. * Experience in customer success management. We are now looking for a dedicated Customer Success & Operations Manager to ensure our customers achieve exceptional outcomes and operational excellence. This is a role for a problem-solver — someone with the drive, structure, and customer focus to optimize processes, deliver world-class experiences, and turn customers into long-term partners. * Create a robust support system to provide comprehensive product assistance to customers, , and aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. * Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases.
Familiarity with customer relationship management applications. * Experience in customer success management. We are now looking for a dedicated Customer Success & Operations Manager to ensure our customers achieve exceptional outcomes and operational excellence. This is a role for a problem-solver — someone with the drive, structure, and customer focus to optimize processes, deliver world-class experiences, and turn customers into long-term partners. * Create a robust support system to provide comprehensive product assistance to customers, , and aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. * Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases.
You offer quality and reliability to colleagues, customers and management, willing to share knowledge and able to communicate efficiently * Technical team lead for the digital content of mixed-signal ASICs including interaction with customers, suppliers and the internal ASIC development team * Work together with international customers and communicate efficiently to successfully complete the project
You offer quality and reliability to colleagues, customers and management, willing to share knowledge and able to communicate efficiently * Technical team lead for the digital content of mixed-signal ASICs including interaction with customers, suppliers and the internal ASIC development team * Work together with international customers and communicate efficiently to successfully complete the project
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Customer relationship management * You advise management regarding the selection and long-term use/up- and downgrading of suppliers. * Working closely with internal departments, such as Purchase and Project Management, in order to optimize synergy and internal processes * You have five to seven years of relevant work experience in a position that clearly involved a customer-supplier relationship and are familiar with performance measurements. * You have a customer focus and excellent negotiating and strong interpersonal and analytical skills.
Customer relationship management * You advise management regarding the selection and long-term use/up- and downgrading of suppliers. * Working closely with internal departments, such as Purchase and Project Management, in order to optimize synergy and internal processes * You have five to seven years of relevant work experience in a position that clearly involved a customer-supplier relationship and are familiar with performance measurements. * You have a customer focus and excellent negotiating and strong interpersonal and analytical skills.