Improve automation, reduce cycle time and operating cost of IT through endorsed investments in AI, chatbots, virtual agents, and improved customer-accessible knowledge management. The IT Director, IT Service Management (ITSM) and Quality Assurance will lead Eurofins' global ITSM function, driving the strategy, governance, quality, and continuous improvement of IT services across the organization. * Own full ITIL-aligned practice governance across Service Portfolio Management, Incident, Problem, Change Enablement, Request Fulfilment, Service Catalogue, Knowledge, CMDB/Configuration, IT Asset, Service Level, and Continual Improvement. * Ensure ITSM processes and BMC Helix configurations support compliance, auditability, role-based access, data integrity, and operational risk management.
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