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5 résultats pour Business Development Manager Cloud Services à Diegem dans un rayon de 30 km
Nous avons étendu votre recherche à plus de 5 offres d’emploi similaires.
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Robert Half * Brussel * Interimwerk met optie 'vast werk' * Deeltijds, Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - Snel solliciteren - Robert Half is momenteel op zoek naar een voltijdse of 4/5de customer service coördinator (M/V/X) voor een klant actief in de voedingssector. Het bedrijf is gelegen in Haren. Het gaat om een uitzendopdracht met zicht op vast contract. Een rechtstreeks vast contract is bespreekbaar.. Onze klant is een Belgische KMO die internationaal actief is. Je komt terecht in een klein, familiaal team. Het bedrijf is vlot bereikbaar met het openbaar vervoer (zowel trein als bus) en er is ook voldoende parking. Er zijn glijdende uren en na de opleiding kan je twee dagen per week van thuis werken. * Je bent verantwoordelijk voor de logistieke coördinatie van het transportproces * Je verwerkt de inkomende orders in het systeem
Robert Half * Brussel * Interimwerk met optie 'vast werk' * Deeltijds, Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - Snel solliciteren - Robert Half is momenteel op zoek naar een voltijdse of 4/5de customer service coördinator (M/V/X) voor een klant actief in de voedingssector. Het bedrijf is gelegen in Haren. Het gaat om een uitzendopdracht met zicht op vast contract. Een rechtstreeks vast contract is bespreekbaar.. Onze klant is een Belgische KMO die internationaal actief is. Je komt terecht in een klein, familiaal team. Het bedrijf is vlot bereikbaar met het openbaar vervoer (zowel trein als bus) en er is ook voldoende parking. Er zijn glijdende uren en na de opleiding kan je twee dagen per week van thuis werken. * Je bent verantwoordelijk voor de logistieke coördinatie van het transportproces * Je verwerkt de inkomende orders in het systeem
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Rejoignez une société belge indépendante active dans le secteur des services immobiliers et de l'expertise, reconnue pour son approche innovante et sa forte croissance ces dernières années.
Rejoignez une société belge indépendante active dans le secteur des services immobiliers et de l'expertise, reconnue pour son approche innovante et sa forte croissance ces dernières années.
NOUVEAU
Business Developer Flanders | Freelance | Part-time | Brussels/Remote
Business Developer Flanders | Freelance | Part-time | Brussels/Remote
Inoopa
Ixelles
Télétravail possible
Proven track record in B2B sales, business development, or account management (minimum 5 years) Inoopa is a cutting-edge AI-powered B2B data intelligence platform revolutionizing how companies access and leverage business data. With over 93% accuracy in company activity identification and trusted by leading organizations like AXA, KU Leuven, Orange, Proximus, TotalEnergies, and DHL, we're transforming how businesses identify and connect with their ideal prospects. * Identify and qualify new business opportunities with middle-size companies (50-500 employees) and large accounts (500+ employees) in Flanders * Leverage your existing network to open doors with decision-makers in marketing, sales, and business intelligence departments * Manage the full sales cycle from initial contact through contract negotiation and closing * Gather market intelligence and customer feedback to inform product development
Proven track record in B2B sales, business development, or account management (minimum 5 years) Inoopa is a cutting-edge AI-powered B2B data intelligence platform revolutionizing how companies access and leverage business data. With over 93% accuracy in company activity identification and trusted by leading organizations like AXA, KU Leuven, Orange, Proximus, TotalEnergies, and DHL, we're transforming how businesses identify and connect with their ideal prospects. * Identify and qualify new business opportunities with middle-size companies (50-500 employees) and large accounts (500+ employees) in Flanders * Leverage your existing network to open doors with decision-makers in marketing, sales, and business intelligence departments * Manage the full sales cycle from initial contact through contract negotiation and closing * Gather market intelligence and customer feedback to inform product development
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Stuur je het kantoor aan als People manager & coach zodat jouw team van medewerkers de kantoordoelstellingen op financieel en commercieel vlak kunnen realiseren.
Stuur je het kantoor aan als People manager & coach zodat jouw team van medewerkers de kantoordoelstellingen op financieel en commercieel vlak kunnen realiseren.
You help structure commercial agreements that enable business growth while mitigating risks. * Supplier & Partnership Agreements: You negotiate and manage contracts with and , ensuring clear terms and sustainable relationships. You also help manage ongoing contractual obligations. * International Legal Support: You help adapt contracts and legal frameworks for different markets, ensuring compliance with international regulations and supporting global business operations. * Experience in Contract Negotiation: You have proven experience negotiating contracts, particularly in B2B settings, and can balance risk with business objectives. * Clear Communication: As a business partner, you translate legal jargon into clear, strategic advice that all stakeholders can understand. * Business & Results-Oriented: You offer practical solutions that align with business goals and help drive growth.
You help structure commercial agreements that enable business growth while mitigating risks. * Supplier & Partnership Agreements: You negotiate and manage contracts with and , ensuring clear terms and sustainable relationships. You also help manage ongoing contractual obligations. * International Legal Support: You help adapt contracts and legal frameworks for different markets, ensuring compliance with international regulations and supporting global business operations. * Experience in Contract Negotiation: You have proven experience negotiating contracts, particularly in B2B settings, and can balance risk with business objectives. * Clear Communication: As a business partner, you translate legal jargon into clear, strategic advice that all stakeholders can understand. * Business & Results-Oriented: You offer practical solutions that align with business goals and help drive growth.
Nous avons étendu votre recherche avec 1 offres d'emploi dans d'autres régions
Candidature facile
Introduce * Vlaanderen * Freelance * Deeltijds, Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - Snel solliciteren - Introductie - Voor onze klant, een gevestigde speler actief binnen de dienstensector, zijn we dringend op zoek naar een Payroll Advisor ad interim. Jouw verantwoordelijkheden * Uitvoeren van de volledige payrollverwerking voor diverse externe klanten * Berekenen van lonen en verwerken van payrollmutaties * Verzorgen van sociale aangiftes en administratieve opvolging * Adviseren van klanten rond sociaal-juridische vragen in eerste lijn * Werken binnen een dynamische omgeving met verschillende klantcontexten en korte deadlines * Mee ondersteunen van klanten binnen een nieuwe payrollomgeving en gewijzigde processen * Samenwerken met interne payrollcollega's binnen een veranderende en groeiende organisatie - Jouw profiel
Introduce * Vlaanderen * Freelance * Deeltijds, Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - Snel solliciteren - Introductie - Voor onze klant, een gevestigde speler actief binnen de dienstensector, zijn we dringend op zoek naar een Payroll Advisor ad interim. Jouw verantwoordelijkheden * Uitvoeren van de volledige payrollverwerking voor diverse externe klanten * Berekenen van lonen en verwerken van payrollmutaties * Verzorgen van sociale aangiftes en administratieve opvolging * Adviseren van klanten rond sociaal-juridische vragen in eerste lijn * Werken binnen een dynamische omgeving met verschillende klantcontexten en korte deadlines * Mee ondersteunen van klanten binnen een nieuwe payrollomgeving en gewijzigde processen * Samenwerken met interne payrollcollega's binnen een veranderende en groeiende organisatie - Jouw profiel
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A fast-growing consulting firm specialized in the financial services industry is looking for several KYC / AML Consultants to support major banking institutions in strengthening their compliance and financial crime frameworks. As a KYC / AML Consultant, you will contribute to the implementation and enhancement of compliance processes related to Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), and Know Your Customer (KYC) obligations. Are you a KYC/AML consultant looking for a new challenge in Brussels? AML & Risk Monitoring * Contribute to AML/CFT investigations and ongoing monitoring activities * Stay informed on evolving AML/KYC regulations and industry standards * Provide guidance and support to colleagues regarding KYC/AML best practices * Junior profiles: first experience in KYC, AML, compliance, audit, or banking operations
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45+ people across Brussels, Antwerp and Paris and we're looking for a Managing Advisor to take ownership of a market and a team in Brussels. * Coach, mentor and develop junior and medior consultants on a daily basis * Sander Brussels * Bruxelles * Vast contract, onbepaalde tijd * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - You've proven yourself. Now build something bigger. Sander is a specialist recruitment agency covering Finance, Technology, HR & Legal. Your Mission - This is a dual role, you stay close to the business while stepping up as a leader. You run your own desk, you hit your own targets and you make the people around you better. As a Business Manager * Run your own 360° desk : client development, headhunting and closing * Build and grow a client portfolio through cold calling, networking and long-term nurturing * Manage the full recruitment cycle from first contact to signed contract
45+ people across Brussels, Antwerp and Paris and we're looking for a Managing Advisor to take ownership of a market and a team in Brussels. * Coach, mentor and develop junior and medior consultants on a daily basis * Sander Brussels * Bruxelles * Vast contract, onbepaalde tijd * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - You've proven yourself. Now build something bigger. Sander is a specialist recruitment agency covering Finance, Technology, HR & Legal. Your Mission - This is a dual role, you stay close to the business while stepping up as a leader. You run your own desk, you hit your own targets and you make the people around you better. As a Business Manager * Run your own 360° desk : client development, headhunting and closing * Build and grow a client portfolio through cold calling, networking and long-term nurturing * Manage the full recruitment cycle from first contact to signed contract
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Vast contract, bepaalde tijd - You will also be responsible for leading the Brussels Recruiting Team (recruiting 25 FTEs and 14 temporary interns annually) as well as collaborating with various stakeholders in Amsterdam and London. o Oversee stakeholder management with recruiting partners across BCG, ensuring they are updated at each stage of the recruitment - o Senior Associate and Consultant Recruiting (incl. MBA) o Responsible for ensuring the recruiting market content fits the needs of the local job market - o Verify that DE&I recruiting targets are met * Excellent communication skills are crucial in order to interact effectively with all stakeholders, (the team, recruiting partners and candidates) even when busy * 39 hour workweek with flexible starting and finishing times (with approval from your manager) * Profile Group * Brussels * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten
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Bruxelles | Business Controller | Français Anglais | FMCG | Finance | 1112623 - Hays recherche un Business Controller pour un client actif dans le secteur FMCG basé à Bruxelles. En tant que Business Controller, vous jouez un rôle clé dans le pilotage de la performance financière. * Proactivité, curiosité et orientation business * HAYS * Brussel * Vast contract, onbepaalde tijd * Voltijds - Solliciteer als één van de eersten - Votre nouvelle société - Cette entreprise internationale, à taille humaine, compte plusieurs centaines de collaborateurs en Europe et se distingue par une culture entrepreneuriale, dynamique et engagée. Présente sur des marchés variés (retail, B2B, e-commerce), elle accorde une grande importance à la qualité de ses produits, à l'innovation et à la responsabilité sociétale. Vous évoluez dans un environnement stimulant, avec une forte exposition aux équipes locales et à la direction groupe .
Bruxelles | Business Controller | Français Anglais | FMCG | Finance | 1112623 - Hays recherche un Business Controller pour un client actif dans le secteur FMCG basé à Bruxelles. En tant que Business Controller, vous jouez un rôle clé dans le pilotage de la performance financière. * Proactivité, curiosité et orientation business * HAYS * Brussel * Vast contract, onbepaalde tijd * Voltijds - Solliciteer als één van de eersten - Votre nouvelle société - Cette entreprise internationale, à taille humaine, compte plusieurs centaines de collaborateurs en Europe et se distingue par une culture entrepreneuriale, dynamique et engagée. Présente sur des marchés variés (retail, B2B, e-commerce), elle accorde une grande importance à la qualité de ses produits, à l'innovation et à la responsabilité sociétale. Vous évoluez dans un environnement stimulant, avec une forte exposition aux équipes locales et à la direction groupe .
En tant que Program Manager Data, vous jouez un rôle clé dans la mise en œuvre de la stratégie data. • Vous garantissez que les objectifs stratégiques et opérationnels sont bien traduit dans la roadmap projets annuelle, en collaboration avec les Data Solution Managers et leurs équipes BI et AI. Vous êtes, dans ce cadre, responsable du pilotage global du programme data. Vous rapportez au Chief Data Officer (CDO). • Vous pilotez le programme data (portefeuille projets, dépendances, priorités, risques) en collaboration avec les Chefs de Projets. • Vous assurez le reporting de performance des Scrum teams et le suivi de la livraison de la roadmap data. • Vous soutenez le CDO sur des priorités stratégiques ou des dossiers transversaux (réglementaires, organisationnels, transformationnels) et dans la coordination de sujets complexes impliquant plusieurs parties prenantes internes et externes (Health ...
En tant que Program Manager Data, vous jouez un rôle clé dans la mise en œuvre de la stratégie data. • Vous garantissez que les objectifs stratégiques et opérationnels sont bien traduit dans la roadmap projets annuelle, en collaboration avec les Data Solution Managers et leurs équipes BI et AI. Vous êtes, dans ce cadre, responsable du pilotage global du programme data. Vous rapportez au Chief Data Officer (CDO). • Vous pilotez le programme data (portefeuille projets, dépendances, priorités, risques) en collaboration avec les Chefs de Projets. • Vous assurez le reporting de performance des Scrum teams et le suivi de la livraison de la roadmap data. • Vous soutenez le CDO sur des priorités stratégiques ou des dossiers transversaux (réglementaires, organisationnels, transformationnels) et dans la coordination de sujets complexes impliquant plusieurs parties prenantes internes et externes (Health ...
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HeadCount * Brussel * Vast contract, onbepaalde tijd * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - Snel solliciteren - Het Instituut voor Permanente Studie voor Apothekers (IPSA vzw) werd op 7 januari 2002 opgericht door de Vlaamse beroepsverenigingen voor apothekers en de 4 Vlaamse universiteiten. Later vervoegde OPHACO de vereniging. IPSA werd zo het representatief postuniversitair bijscholingsinstituut van - en voor - alle Vlaamse en Brusselse apothekers en farmaceutisch technisch assistenten (FTA's). Jouw verantwoordelijkheden * Cursuscoördinatie: Je bent verantwoordelijk voor de praktische en logistieke organisatie van opleidingen (zowel fysieke sessies als online lessen zoals webinars en e-learnings). * Klantenbeheer & Communicatie: Je beantwoordt vragen van apothekers en FTA's, beheert de inschrijvingen en zorgt voor een vlotte communicatie via verschillende kanalen.
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Candidature facile
Robert Half Talent Solutions is currently looking for a Legal Counsel (m/f/x) for one of its clients active in the insurance sector. As the sole Legal Counsel (m/f/x), you will play a central role across the organization, partnering closely with IT, Procurement and Data Protection teams. * Minimum 7 years of experience as an in-house legal counsel and/or as a lawyer ; Interested in this position of Legal Counsel (m/f/x) at a young and dynamic company? * Conduct legal research and coordinate with external counsels on complex or specialized matters (e.g. DORA, GDPR, AI Act). In this high-impact role, you will act as the sole legal expert, ensuring that innovative digital solutions fully comply with the Belgian regulatory framework while supporting business growth. You will translate complex legal frameworks into practical, business-oriented solutions, with a strong focus on regulated insurance products.
Robert Half Talent Solutions is currently looking for a Legal Counsel (m/f/x) for one of its clients active in the insurance sector. As the sole Legal Counsel (m/f/x), you will play a central role across the organization, partnering closely with IT, Procurement and Data Protection teams. * Minimum 7 years of experience as an in-house legal counsel and/or as a lawyer ; Interested in this position of Legal Counsel (m/f/x) at a young and dynamic company? * Conduct legal research and coordinate with external counsels on complex or specialized matters (e.g. DORA, GDPR, AI Act). In this high-impact role, you will act as the sole legal expert, ensuring that innovative digital solutions fully comply with the Belgian regulatory framework while supporting business growth. You will translate complex legal frameworks into practical, business-oriented solutions, with a strong focus on regulated insurance products.
We connect the best talent with the best companies and we're looking for a Headhunter to strengthen our Brussels team. As a Headhunter at Sander, your job is to find the profiles nobody else can and to turn every conversation into an opportunity, whether with a candidate or a potential client. Sander is a specialist recruitment agency covering Finance, Technology, HR & Legal. * Sander Brussels * Bruxelles * Vast contract, onbepaalde tijd * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - You don't wait for candidates to apply. You go and find them. 45+ people across Brussels, Antwerp and Paris. Your Mission - On the Headhunting side * Map talent pools across your sector and build a deep understanding of the market * Identify and directly approach passive candidates through LinkedIn, networking and creative sourcing * Conduct qualification calls and in-depth interviews to assess fit and motivations
We connect the best talent with the best companies and we're looking for a Headhunter to strengthen our Brussels team. As a Headhunter at Sander, your job is to find the profiles nobody else can and to turn every conversation into an opportunity, whether with a candidate or a potential client. Sander is a specialist recruitment agency covering Finance, Technology, HR & Legal. * Sander Brussels * Bruxelles * Vast contract, onbepaalde tijd * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - You don't wait for candidates to apply. You go and find them. 45+ people across Brussels, Antwerp and Paris. Your Mission - On the Headhunting side * Map talent pools across your sector and build a deep understanding of the market * Identify and directly approach passive candidates through LinkedIn, networking and creative sourcing * Conduct qualification calls and in-depth interviews to assess fit and motivations
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Candidature facile
An opportunity is available for an experienced Sales Coach Non Life Insurance to support and develop insurance offices across Brussels and Wallonia. For professionals looking to make a visible impact while developing teams and driving commercial success, the role of Sales Coach Non Life Insurance is a rewarding next career step. The position combines commercial thinking, hands-on training, and close collaboration with regional to strengthen sales excellence and customer experience. * Translate sales strategies into actionable plans adapted to regional market needs and customer portfolios * Deliver practical sales and insurance training sessions focused on Non Life Insurance products, systems, and processes * Robert Walters * Brussel * Vast contract, onbepaalde tijd * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - Snel solliciteren
An opportunity is available for an experienced Sales Coach Non Life Insurance to support and develop insurance offices across Brussels and Wallonia. For professionals looking to make a visible impact while developing teams and driving commercial success, the role of Sales Coach Non Life Insurance is a rewarding next career step. The position combines commercial thinking, hands-on training, and close collaboration with regional to strengthen sales excellence and customer experience. * Translate sales strategies into actionable plans adapted to regional market needs and customer portfolios * Deliver practical sales and insurance training sessions focused on Non Life Insurance products, systems, and processes * Robert Walters * Brussel * Vast contract, onbepaalde tijd * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - Snel solliciteren
A well-established financial institution with strong European backing is looking for an experienced Internal Auditor to strengthen its Internal Audit department in Belgium. One of our clients is looking for an experienced Internal Auditor in Brussels. As an Internal Auditor, you will participate in audit assignments covering multiple business lines and support functions within the bank. This position offers broad exposure across the organization and the opportunity to assess a wide variety of banking activities while contributing directly to the improvement of governance, risk management, and internal control processes. Working closely with operational teams and management, you will evaluate processes, identify potential risks, and provide practical recommendations aimed at strengthening internal controls and operational efficiency.
A well-established financial institution with strong European backing is looking for an experienced Internal Auditor to strengthen its Internal Audit department in Belgium. One of our clients is looking for an experienced Internal Auditor in Brussels. As an Internal Auditor, you will participate in audit assignments covering multiple business lines and support functions within the bank. This position offers broad exposure across the organization and the opportunity to assess a wide variety of banking activities while contributing directly to the improvement of governance, risk management, and internal control processes. Working closely with operational teams and management, you will evaluate processes, identify potential risks, and provide practical recommendations aimed at strengthening internal controls and operational efficiency.
Candidature facile
Robert Half is currently looking for a Finance ERP Project Coordinator (M/F/X) for an assignment of approximately 6 months. Interested in this interim Finance ERP Project Coordinator role? * Experience in Finance/ERP-project coordination * Tracking project milestones, deadlines, and priorities * Structuring and centralizing project documentation * Robert Half * Bruxelles * Freelance * Voltijds - Solliciteer als één van de eersten - Snel solliciteren - This organisation is located in the Brussels region and operates in the engineering sector. * Coordinating updates to processes and work instructions * Supporting consistency and alignment across procedures and ways of working * Facilitating communication and coordination between internal stakeholders * Identifying risks or bottlenecks and helping define improvement actions * Strong experience in financial processes * Knowledge of MS Dynamics 365 is a strong plus
Robert Half is currently looking for a Finance ERP Project Coordinator (M/F/X) for an assignment of approximately 6 months. Interested in this interim Finance ERP Project Coordinator role? * Experience in Finance/ERP-project coordination * Tracking project milestones, deadlines, and priorities * Structuring and centralizing project documentation * Robert Half * Bruxelles * Freelance * Voltijds - Solliciteer als één van de eersten - Snel solliciteren - This organisation is located in the Brussels region and operates in the engineering sector. * Coordinating updates to processes and work instructions * Supporting consistency and alignment across procedures and ways of working * Facilitating communication and coordination between internal stakeholders * Identifying risks or bottlenecks and helping define improvement actions * Strong experience in financial processes * Knowledge of MS Dynamics 365 is a strong plus
Candidature facile
Robert Half Talent Solutions is currently looking for a Finance Business Partner (m/f/x) for a permanent position based in Brussels. Interested in this position of Finance Business Partner (m/f/x) at a young and dynamic company? You have 3 to 5 years of experience in finance, ideally within audit, transaction services, consulting, FP&A, or business partnering; You hold a Master's degree in Finance, Business, Economics, or a related field; * Coordinating the annual budget process and quarterly forecast cycles in close collaboration with business teams; * Leading strategic finance projects, including carve-out and restructuring-related initiatives; You have strong analytical and financial modelling skills, with the ability to turn data into clear business insights; * Robert Half * Bruxelles * Vast contract, onbepaalde tijd * Voltijds - Solliciteer als één van de eersten - Snel solliciteren
Robert Half Talent Solutions is currently looking for a Finance Business Partner (m/f/x) for a permanent position based in Brussels. Interested in this position of Finance Business Partner (m/f/x) at a young and dynamic company? You have 3 to 5 years of experience in finance, ideally within audit, transaction services, consulting, FP&A, or business partnering; You hold a Master's degree in Finance, Business, Economics, or a related field; * Coordinating the annual budget process and quarterly forecast cycles in close collaboration with business teams; * Leading strategic finance projects, including carve-out and restructuring-related initiatives; You have strong analytical and financial modelling skills, with the ability to turn data into clear business insights; * Robert Half * Bruxelles * Vast contract, onbepaalde tijd * Voltijds - Solliciteer als één van de eersten - Snel solliciteren
En tant que UX Designer-Researcher, votre objectif principal est de concevoir des interfaces conviviales et d'améliorer en permanence l'expérience utilisateur de nos applications et sites Web. Le monde UX/UI vous fascine. * Smals * Bruxelles * Vast contract, onbepaalde tijd * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - Smals réalise des projets ICT innovants dans l'e-gouvernement et l'e-santé pour les institutions de la sécurité sociale et des soins de santé. Pour Smals, "ICT for society" n'est pas qu'un slogan : tous nos projets profitent à la société. Smals contribue au portail de la sécurité sociale et à la plateforme eHealth. Vos responsabilités - Concrètement, vous participez à l'analyse des besoins et veillez à vous familiariser avec les utilisateurs et leur environnement afin de déterminer au mieux les exigences des applications.
En tant que UX Designer-Researcher, votre objectif principal est de concevoir des interfaces conviviales et d'améliorer en permanence l'expérience utilisateur de nos applications et sites Web. Le monde UX/UI vous fascine. * Smals * Bruxelles * Vast contract, onbepaalde tijd * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - Smals réalise des projets ICT innovants dans l'e-gouvernement et l'e-santé pour les institutions de la sécurité sociale et des soins de santé. Pour Smals, "ICT for society" n'est pas qu'un slogan : tous nos projets profitent à la société. Smals contribue au portail de la sécurité sociale et à la plateforme eHealth. Vos responsabilités - Concrètement, vous participez à l'analyse des besoins et veillez à vous familiariser avec les utilisateurs et leur environnement afin de déterminer au mieux les exigences des applications.