Within BC, the Customer Relations Manager is an important partner for the customer documentation team, guiding them in handling customer queries by providing customer insights and technical expertise related to products, processes and certifications. * Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, CI&TS, and regulatory teams. This role is critical in building long-term customer trust and relationships by enabling customer solutions in collaboration with CI&TS, commercial teams, and supply chain and by handling and reducing quality complaints effectively. * Lead regular customer meetings on quality performance , reviewing performance metrics, trends, risks and opportunities, projects and collaboration . Technical expertise, complaint and issue management
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