The Customer Service Manager (CSM) manages and develops relationships with a set of appointed key clients, optimizes and executes end to end administrative processes and best practices within Eurofiber and actively contributes to the development of the Belgian Sales plan. It requires handling larger-scale operations, overseeing service performance, ensuring contract compliance, and driving continuous service improvements. The CSM also acts as the interface for all technical and operational matters, including incident and crisis management, SLA follow-up and coordination with the service desk. • Managing and building strong relationships with key clients. • Acting as a single point of contact for clients and ensuring a high-quality customer experience and satisfaction. • Managing customer escalations and resolving issues to maintain strong client relationships.
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