Working in the E-commerce Operations department, you will help manage and functional transformation projects, optimize internal tools, automate processes, and support change management initiatives. #1 Process Diagnosis & Shadowing: Observe front-line operations, audit workflow friction, and identify repetitive tasks with functional leads and local super users #2 Operational Data Analysis: Deep dive performance and operational data to understand processes, operations, and quantify friction * Main KPIs: Training rate, # support tickets #9 End-user Support: Assist end-users to solve short term bugs and operational frictions through ticket support and open hour animation * Main KPIs: # support tickets, # participants to open hours
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