This role is responsible for establishing and evolving the global ITSM operating model, ensuring reliable, efficient, and user-focused service delivery while advancing process maturity and operational excellence. The successful candidate will oversee the enterprise ITSM platform, lead global teams, and collaborate closely with IT, business, infrastructure, security, and regional stakeholders to enhance service performance, quality, and business value. * Define and lead the global ITSM strategy, governance model, and continual improvement roadmap. * Build strong partnerships across IT, business, security, infrastructure, applications, regional organizations, and external vendors, ensuring that ITSM services and BMC Helix capabilities are aligned with enterprise priorities and business needs. * Minimum Bachelor's degree in computer science, Information Systems, Business
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