Ensure methodological rigor, consistency, and data governance by working closely with CX Digital & Information teams on metric definitions, master data alignment, and tool adoption (Qualtrics, SFDC). * Collaborate with Sales, Finance, and Marketing to validate economic correlations and ensure CX monetization insights are considered in portfolio, pricing, and service‑level discussions (without owning those decisions). * Enhance the customer‑intelligence ecosystem by supporting CRM/data usage, guiding digital teams on feedback‑data needs, and collaborating cross‑functionally to ensure aligned, reliable CX data flows. * Master's degree in Business, Analytics, Economics, Marketing, Research, or a related field
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