For the Service after Sales Team based in the European Head office in Belgium (Oudenaarde), Samsonite is currently looking for an enthusiastic Customer Service Assistant. You will work closely together with the Customer service teams in our local offices, but also with our repair centers and the logistics department, and with the central IT/Digital team, with the aim to ensure smooth operations. * Be open to familiarize themselves with common customer service software and tools to enhance your technical proficiency (knowledge of Salesforce is a plus) * Be customer and service oriented - In this role, you will become part of a dynamic team that constantly strives for customer satisfaction and loyalty throughout the full customer journey. * Answer in a clear and efficient way to any queries from customers and end consumers.
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