Mission As a Customer Success Specialist- you act as the key link between partners (accountants, resellers), their end customers, and the Banqup ecosystem. You combine partner and customer success, commercial mindset, and technical affinity to ensure successful onboarding, adoption, and long-term usage of our digital solutions. You translate unstructured questions into clear, practical solutions and proactively guide and customers to get maximum value from our platforms. * Partner & Customer Success * Support partners and customers in the setup and usage of digital document flows, including invoicing, payments, and administrative workflows. * Provide administrative and operational support related to communications and customer activation campaigns. * Assist in coordinating small to mid-sized customer initiatives, keeping track of scope, priorities, and follow-up actions.
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