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239 results for Customer Management jobs in Londerzeel within a 30 km radius
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Smals * Brussel * Vast contract, onbepaalde tijd * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - Smals realiseert innovatieve ICT-projecten in e-government en e-health voor instellingen uit de sociale zekerheid en de gezondheidszorg. 'ICT for society' is voor Smals meer dan een slogan: alle projecten hebben een positieve maatschappelijke impact. Zo bouwt Smals mee aan het portaal van de sociale zekerheid en het eHealth-platform. Jouw verantwoordelijkheden - Als IT Infrastructure Coordinator maak je deel uit van het projectteam waar je verantwoordelijk bent voor de technische infrastructuur in de productie- en acceptatieomgevingen van één of meerdere toepassingen. Je fungeert als bevoorrechte partner (SPOC) voor de (technische) , de directie en, in voorkomend geval, de (externe en interne) klanten.
Smals * Brussel * Vast contract, onbepaalde tijd * Thuiswerken mogelijk, Voltijds - Solliciteer als één van de eersten - Smals realiseert innovatieve ICT-projecten in e-government en e-health voor instellingen uit de sociale zekerheid en de gezondheidszorg. 'ICT for society' is voor Smals meer dan een slogan: alle projecten hebben een positieve maatschappelijke impact. Zo bouwt Smals mee aan het portaal van de sociale zekerheid en het eHealth-platform. Jouw verantwoordelijkheden - Als IT Infrastructure Coordinator maak je deel uit van het projectteam waar je verantwoordelijk bent voor de technische infrastructuur in de productie- en acceptatieomgevingen van één of meerdere toepassingen. Je fungeert als bevoorrechte partner (SPOC) voor de (technische) , de directie en, in voorkomend geval, de (externe en interne) klanten.
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Experience in supporting client relationship management, leadership, and customer service in a technological context - We have a variety of vendors who provide these services; however, we have an opportunity for more formal, aligned, disciplined, and governed management of their performance and strategic alignment with the business to execute. It involves overseeing scope expansion and implementation, change management activities, steady state transition and country stabilization activities. This role provides critical operational execution and oversight across EMEA, enabling Snr Managers to focus on strategic oversight, governance and stakeholder alignment, while ensuring consistent delivery, stabilization and risk management of the force program in EMEA. Service Delivery Operations / Technology Management * Serve as the operational project manager lead for day-to-day external workforce ...
Experience in supporting client relationship management, leadership, and customer service in a technological context - We have a variety of vendors who provide these services; however, we have an opportunity for more formal, aligned, disciplined, and governed management of their performance and strategic alignment with the business to execute. It involves overseeing scope expansion and implementation, change management activities, steady state transition and country stabilization activities. This role provides critical operational execution and oversight across EMEA, enabling Snr Managers to focus on strategic oversight, governance and stakeholder alignment, while ensuring consistent delivery, stabilization and risk management of the force program in EMEA. Service Delivery Operations / Technology Management * Serve as the operational project manager lead for day-to-day external workforce ...
Voortgangsrapporten en pilotbeoordelingen presenteren aan klanten en het senior management, in samenwerking met de .
Voortgangsrapporten en pilotbeoordelingen presenteren aan klanten en het senior management, in samenwerking met de .
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• Handling contract governance and P&L management of the customer. • 5+ years of experience and In depth experience in the functions of service management and/or customer relationship management or a similar role. The Customer Service Manager (CSM) manages and develops relationships with a set of appointed key clients, optimizes and executes end to end administrative processes and best practices within Eurofiber and actively contributes to the development of the Belgian Sales plan. The CSM also acts as the interface for all technical and operational matters, including incident and crisis management, SLA follow-up and coordination with the service desk. • Acting as a single point of contact for clients and ensuring a high-quality customer experience and satisfaction. • Working closely with internal teams to ensure customer needs are met.
• Handling contract governance and P&L management of the customer. • 5+ years of experience and In depth experience in the functions of service management and/or customer relationship management or a similar role. The Customer Service Manager (CSM) manages and develops relationships with a set of appointed key clients, optimizes and executes end to end administrative processes and best practices within Eurofiber and actively contributes to the development of the Belgian Sales plan. The CSM also acts as the interface for all technical and operational matters, including incident and crisis management, SLA follow-up and coordination with the service desk. • Acting as a single point of contact for clients and ensuring a high-quality customer experience and satisfaction. • Working closely with internal teams to ensure customer needs are met.
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In your role as CRM Manager Sport & Casino, you will be responsible for the end-to-end CRM strategy across the customer lifecycle, from onboarding to retention and reactivation, for the Belgian and Dutch markets. * Managing customer lifecycle communications (onboarding, engagement, retention, reactivation, churn prevention) across multiple channels (email, web push, web inbox, etc.) * Designing and managing segmented, personalized, and automated CRM campaigns based on customer behaviour, preferences, and value * Collaborating closely with data, product and technical teams to leverage customer insights and improve targeting, personalization, and campaign performance * You have experience working with customer segmentation, personalization, and automated customer journeys * You are business-minded, results-driven, and continuously look for ways to improve customer engagement and value
In your role as CRM Manager Sport & Casino, you will be responsible for the end-to-end CRM strategy across the customer lifecycle, from onboarding to retention and reactivation, for the Belgian and Dutch markets. * Managing customer lifecycle communications (onboarding, engagement, retention, reactivation, churn prevention) across multiple channels (email, web push, web inbox, etc.) * Designing and managing segmented, personalized, and automated CRM campaigns based on customer behaviour, preferences, and value * Collaborating closely with data, product and technical teams to leverage customer insights and improve targeting, personalization, and campaign performance * You have experience working with customer segmentation, personalization, and automated customer journeys * You are business-minded, results-driven, and continuously look for ways to improve customer engagement and value
This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. * Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities * Experience in project management and/or customer success roles - We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Onboarding & Support: Guide customers through platform onboarding after installation completion and handle support requestsIdentify accounts for upsell potential: Identify and develop expansion ...
This hybrid role combines project delivery excellence with customer relationship management for our larger deployments. * Relationship Management: Own customer relationships post-sales, ensuring satisfaction and identifying growth opportunities * Experience in project management and/or customer success roles - We're looking for a versatile Project Manager/Customer Success Manager to join our growing water monitoring technology team. You'll be the dedicated point of contact for strategic customers, ensuring successful installations while building lasting partnerships. * Stakeholder Communication: Serve as single point of contact for customers during project implementation * Onboarding & Support: Guide customers through platform onboarding after installation completion and handle support requestsIdentify accounts for upsell potential: Identify and develop expansion ...
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You are proficient at communicating technical solutions to senior management and customers. For 30 years, we have always been guiding our customers on the next tech wave. Alongside Rik, our Head of Data & Analytics, you will sync with the customer and serve as the technical authority on how to best leverage GCP data services (like BigQuery, Dataflow, Cloud Composer, and Pub/Sub) to solve critical business challenges. * Work with a quite diverse portfolio from customers, from scale-ups/start-ups to SMEs to Large Enterprises.
You are proficient at communicating technical solutions to senior management and customers. For 30 years, we have always been guiding our customers on the next tech wave. Alongside Rik, our Head of Data & Analytics, you will sync with the customer and serve as the technical authority on how to best leverage GCP data services (like BigQuery, Dataflow, Cloud Composer, and Pub/Sub) to solve critical business challenges. * Work with a quite diverse portfolio from customers, from scale-ups/start-ups to SMEs to Large Enterprises.
•Manage customer relationships and translate business requirements into technical specifications •Experience in customer-facing roles, translating business needs into technical solutions.
•Manage customer relationships and translate business requirements into technical specifications •Experience in customer-facing roles, translating business needs into technical solutions.
Als Management assistant / Customer succes manager bij POSGARD ben je verantwoordelijk voor het aansturen en succesvol laten functioneren van de Support & Administratie - in het geheel van de onboarding, planning, de oplevering van de projecten en de opvolging van de klant feedback en ervaringen - waarbij je op het juiste moment zelf weet in te springen indien noodzakelijk. Heb je ervaring met CXM (Customer Experience Management) of CSS (Customer Success Software)?
Als Management assistant / Customer succes manager bij POSGARD ben je verantwoordelijk voor het aansturen en succesvol laten functioneren van de Support & Administratie - in het geheel van de onboarding, planning, de oplevering van de projecten en de opvolging van de klant feedback en ervaringen - waarbij je op het juiste moment zelf weet in te springen indien noodzakelijk. Heb je ervaring met CXM (Customer Experience Management) of CSS (Customer Success Software)?
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SQLI is a European leader in customer experience and digital transformation. To strengthen our SAP team, we're looking for aSenior SAP Consultant with architect capabilities, with strong expertise inSAP ERP Logistics, SAP Invoice Management (VIM – OpenText)andSAP CPI. * Improve vendor invoice processes usingSAP Invoice Management (VIM) by OpenText(including OCR). * Engage with business (including management) in a confident, professional manner. * Proven expertise withSAP Invoice Management (VIM) by OpenText(OCR experience is important). * stakeholder management * customer-oriented mindset and clear communication
SQLI is a European leader in customer experience and digital transformation. To strengthen our SAP team, we're looking for aSenior SAP Consultant with architect capabilities, with strong expertise inSAP ERP Logistics, SAP Invoice Management (VIM – OpenText)andSAP CPI. * Improve vendor invoice processes usingSAP Invoice Management (VIM) by OpenText(including OCR). * Engage with business (including management) in a confident, professional manner. * Proven expertise withSAP Invoice Management (VIM) by OpenText(OCR experience is important). * stakeholder management * customer-oriented mindset and clear communication
No match yet? There are 229 more jobs that could match your search
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De hoofdmissie van de Management Assistant bestaat erin het dagelijks beheer van het (ComEx) en het HR-team te optimaliseren, zodat zij zich kunnen concentreren op hun strategische prioriteiten en besluitvorming.
De hoofdmissie van de Management Assistant bestaat erin het dagelijks beheer van het (ComEx) en het HR-team te optimaliseren, zodat zij zich kunnen concentreren op hun strategische prioriteiten en besluitvorming.
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With autonomy, supported during the onboarding period and regular alignment with management. * At least 5 years of experience in project management or technical projects, preferably in electromechanical installations, automation, or industrial systems, with responsibility for coordination, planning, execution, and maintenance. * Excellent communication skills and customer focus. Experience in people management is a plus but not mandatory — technical maturity and logical insight are more important. Project Manager, Project Manager Engineer, Project Engineer, Technical Project Lead, System Engineer, Railway Engineer, Rolling Stock Engineer, Electromechanical Project Leader, Railway Project Leader, , , , , , Electromechanics, Industrial Engineer Electricity, Automation Engineer, Technical Project Leader, Railways, Rail Engineering, Rolling Stock, Tram and Metro, Train Systems, Level ...
With autonomy, supported during the onboarding period and regular alignment with management. * At least 5 years of experience in project management or technical projects, preferably in electromechanical installations, automation, or industrial systems, with responsibility for coordination, planning, execution, and maintenance. * Excellent communication skills and customer focus. Experience in people management is a plus but not mandatory — technical maturity and logical insight are more important. Project Manager, Project Manager Engineer, Project Engineer, Technical Project Lead, System Engineer, Railway Engineer, Rolling Stock Engineer, Electromechanical Project Leader, Railway Project Leader, , , , , , Electromechanics, Industrial Engineer Electricity, Automation Engineer, Technical Project Leader, Railways, Rail Engineering, Rolling Stock, Tram and Metro, Train Systems, Level ...
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We connect sports brands, third-party sellers, and customers through a seamless digital experience, integrated into Decathlon's e-commerce website, offering millions of products worldwide. Escalation Management Content Management & Seller Self-Service * Provide feedback loops to process management teams when new use cases arise without standard operating procedures (SOPs). * Accurately report quality issues regarding external execution and provide documentation to drive corrective actions with the process management team. * Process-Oriented Approach: Demonstrated experience in process optimization and quality control management. * Problem-Solving Expertise: Strong track record in escalation management and complex problem resolution.
We connect sports brands, third-party sellers, and customers through a seamless digital experience, integrated into Decathlon's e-commerce website, offering millions of products worldwide. Escalation Management Content Management & Seller Self-Service * Provide feedback loops to process management teams when new use cases arise without standard operating procedures (SOPs). * Accurately report quality issues regarding external execution and provide documentation to drive corrective actions with the process management team. * Process-Oriented Approach: Demonstrated experience in process optimization and quality control management. * Problem-Solving Expertise: Strong track record in escalation management and complex problem resolution.
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Partner in Management: Breng nieuwe ideeën in, deel klantfeedback om nieuwe kansen te ontdekken en zorg ervoor dat we samen groeien. * “Customer Service Excellence”-award (met als prijs een reis naar Tokio en Londen!)
Partner in Management: Breng nieuwe ideeën in, deel klantfeedback om nieuwe kansen te ontdekken en zorg ervoor dat we samen groeien. * “Customer Service Excellence”-award (met als prijs een reis naar Tokio en Londen!)
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Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. Understanding Customer/Partner Technical Environment - Gathers customer/partner insights from a broad range of stakeholders as well as the main business sponsor to shape and form both the definition and ongoing execution of projects. Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry). Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback ...
Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. Understanding Customer/Partner Technical Environment - Gathers customer/partner insights from a broad range of stakeholders as well as the main business sponsor to shape and form both the definition and ongoing execution of projects. Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry). Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback ...
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The company places customer satisfaction, safety and employee well-being at the heart of its priorities and ensures a good work-life balance. You will manage a portfolio with a large share of Dutch-speaking customers. * Identify, prospect and convert new B2B customers. Portfolio and activity management * Provide regular reporting to management. Client project management * Strong negotiation and project management skills. * Strong interpersonal and customer orientation.
The company places customer satisfaction, safety and employee well-being at the heart of its priorities and ensures a good work-life balance. You will manage a portfolio with a large share of Dutch-speaking customers. * Identify, prospect and convert new B2B customers. Portfolio and activity management * Provide regular reporting to management. Client project management * Strong negotiation and project management skills. * Strong interpersonal and customer orientation.
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The purpose of this role is to help translate our corporate commercial and financial ambitions into the daily commercial discussions and to deal with our customers. On a daily basis the Pricing Analyst collaborates with to prepare and land the right deals with different customers in his/her scope. * Presenting proposals to sales, utilizing market and internal data to validate and justify proposals * Booking sales contracts upon agreement from customers to lock in business * Utilizing open book pricing models, including commodity market coverage, margin analysis and proactive data management * You are customer-oriented and driven and you have a “hands-on” mentality. Stakeholder Management: The Pricing Analyst collaborates on a daily basis with Account Managers and other functions throughout our organization.
The purpose of this role is to help translate our corporate commercial and financial ambitions into the daily commercial discussions and to deal with our customers. On a daily basis the Pricing Analyst collaborates with to prepare and land the right deals with different customers in his/her scope. * Presenting proposals to sales, utilizing market and internal data to validate and justify proposals * Booking sales contracts upon agreement from customers to lock in business * Utilizing open book pricing models, including commodity market coverage, margin analysis and proactive data management * You are customer-oriented and driven and you have a “hands-on” mentality. Stakeholder Management: The Pricing Analyst collaborates on a daily basis with Account Managers and other functions throughout our organization.
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The local team is of a manageable size and benefits from an accessible, collaborative management style, fostering a strong culture of support and teamwork. As a Trilingual GL Accountant on a 1-year fixed-term contract, you will actively support the daily financial management and accounting operations of the Benelux entities and, occasionally, France. * Accounts Payable & Receivable Management: processing and verifying invoices, following approval procedures, managing discrepancies, credit notes, and blocked payments in coordination with the Shared Services Center. * Administrative Support & Process Improvement: updating master data (customers, suppliers, items), organizing financial documentation, identifying opportunities to improve processes and administrative efficiency. * Dynamic, collaborative team with accessible management.
The local team is of a manageable size and benefits from an accessible, collaborative management style, fostering a strong culture of support and teamwork. As a Trilingual GL Accountant on a 1-year fixed-term contract, you will actively support the daily financial management and accounting operations of the Benelux entities and, occasionally, France. * Accounts Payable & Receivable Management: processing and verifying invoices, following approval procedures, managing discrepancies, credit notes, and blocked payments in coordination with the Shared Services Center. * Administrative Support & Process Improvement: updating master data (customers, suppliers, items), organizing financial documentation, identifying opportunities to improve processes and administrative efficiency. * Dynamic, collaborative team with accessible management.
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Je brengt kennis binnen of gaat op zoek naar kennis over demand management , forecasting en S&OP. Logistiek management: Je staat in voor het logistiek management van de volledige divisie. Teamontwikkeling: Je bent een coach voor 6 direct reports (customer service, forecast, masterdata en teamleader transport) en een tiental indirect reports.
Je brengt kennis binnen of gaat op zoek naar kennis over demand management , forecasting en S&OP. Logistiek management: Je staat in voor het logistiek management van de volledige divisie. Teamontwikkeling: Je bent een coach voor 6 direct reports (customer service, forecast, masterdata en teamleader transport) en een tiental indirect reports.
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End-to-end verantwoordelijkheid voor Incident en Problem Management, met focus op operationele stabiliteit en snelle herstelacties (MTTR) * Incident management: bewaken van queue health, response times, opvolging van tickets en incidenten * Problem management: monitoren van ticket clusters, trends en operationele pijnpunten, inclusief rapportage naar ICT management * Incident Management, Problem Management, Knowledge Management -Ownership over kwaliteit & customer experience. (starters, leavers, repairs, staging, registration, delivery, stock management) F. Stakeholder Management Regelmatige overleg met ICT management, HR, business stakeholders, externe partners en rapportage over capaciteit, trends, KPI's, bottlenecks en verbeteracties.
End-to-end verantwoordelijkheid voor Incident en Problem Management, met focus op operationele stabiliteit en snelle herstelacties (MTTR) * Incident management: bewaken van queue health, response times, opvolging van tickets en incidenten * Problem management: monitoren van ticket clusters, trends en operationele pijnpunten, inclusief rapportage naar ICT management * Incident Management, Problem Management, Knowledge Management -Ownership over kwaliteit & customer experience. (starters, leavers, repairs, staging, registration, delivery, stock management) F. Stakeholder Management Regelmatige overleg met ICT management, HR, business stakeholders, externe partners en rapportage over capaciteit, trends, KPI's, bottlenecks en verbeteracties.
Samenwerken met de betrokken (operations teamleads & , customer service, finance, …) teneinde zich te verzekeren dat de offerte praktisch en financieel realistisch is - o Overdracht van getekende opdracht en bijhorende informatie aan alle nodige partijen (oa de Customer Service Employee Large accounts) binnen Vinçotte
Samenwerken met de betrokken (operations teamleads & , customer service, finance, …) teneinde zich te verzekeren dat de offerte praktisch en financieel realistisch is - o Overdracht van getekende opdracht en bijhorende informatie aan alle nodige partijen (oa de Customer Service Employee Large accounts) binnen Vinçotte
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You identify and engage key decision-makers and stakeholders (HR, Finance, IT, management, ...). * You ensure the operational follow-up of customer and prospect requests in coordination with internal teams.
You identify and engage key decision-makers and stakeholders (HR, Finance, IT, management, ...). * You ensure the operational follow-up of customer and prospect requests in coordination with internal teams.
For 30 years, we have always been guiding our customers on the next tech wave. At Devoteam, we believe cyber is about creating a more secure future for our customers. Our Cyber Security consultants leverages technologies of trusted to help clients control which employees, partners, suppliers, customers, and citizens have access to sensitive organizational applications and data. The position as Privileged Access Management (PAM) engineer offers a unique opportunity to gain experience to modernize the enterprise cybersecurity model in working with - You will work with our customer's business and to capture, discuss and verify cyber risks. * 2-3 years of experience in operating Privileged Access Management (PAM) technologies, such as CyberArk, BeyondTrust, Thycotic (Delinea), Wallix or other * Knowledge of PAM solution functionalities such as accounts management, secrets ...
For 30 years, we have always been guiding our customers on the next tech wave. At Devoteam, we believe cyber is about creating a more secure future for our customers. Our Cyber Security consultants leverages technologies of trusted to help clients control which employees, partners, suppliers, customers, and citizens have access to sensitive organizational applications and data. The position as Privileged Access Management (PAM) engineer offers a unique opportunity to gain experience to modernize the enterprise cybersecurity model in working with - You will work with our customer's business and to capture, discuss and verify cyber risks. * 2-3 years of experience in operating Privileged Access Management (PAM) technologies, such as CyberArk, BeyondTrust, Thycotic (Delinea), Wallix or other * Knowledge of PAM solution functionalities such as accounts management, secrets ...
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. * Present the outcome of various reviews to the BELUX management
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. * Present the outcome of various reviews to the BELUX management
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Excel Careers and Excel Interim is a Recruitment Consultancy specialized in administrative support profiles such as receptionists, management assistants, executive / personal assistants, HR assistants, sales and marketing assistants, office managers, customer service, digital marketing officers, etc. - Provide outstanding customer service in response to lawyer and client inquiries.
Excel Careers and Excel Interim is a Recruitment Consultancy specialized in administrative support profiles such as receptionists, management assistants, executive / personal assistants, HR assistants, sales and marketing assistants, office managers, customer service, digital marketing officers, etc. - Provide outstanding customer service in response to lawyer and client inquiries.
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