In this position, as a Service desk agent, your role will be to provide 1st line support for internal/external at client's systems operations within their Network Operations Division (where mission critical systems are supported). The Technician will manage customer calls and emails, troubleshoot, document, and resolve IT-related issues within their scope, using solutions from the knowledge base. * Analyzing support requests sent by the customer by calls, mail, in person and web submit; * Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
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