Service governance & performance: Lead monthly or quarterly Service Management Meetings with Corporate clients and to review SLA performance, service quality, and recurring issues. MissionThe Service Manager at Banqup Group is the strategic owner of service governance and client/partner relationships once they are fully operational on our platform. You ensure high-quality service delivery for Corporate and VIP segments by l eading service reviews, managing complex escalations, and driving product improvements based on structural ticket analysis. * Stakeholder synergy: Maintain a close partnership with Account/Partner Managers, ensuring clear boundaries where they retain ownership of commercial, contractual, and pricing discussions. * Proven experience in a Service Manager or IT support role, with a strong understanding of ITIL frameworks.
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