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276 results for Head of Solution Delivery jobs in Machelen,Vlaams Brabant within a 30 km radius
No match yet? There are 276 more jobs that could match your search
Maintain regular follow-ups with clients to understand their needs and ensure the timely delivery of data solutions. * Define and monitor data-related KPIs to ensure the delivery of high-quality, reliable - Inoopa is a Belgian tech company based in Brussels (Ixelles) focused on unlocking the power of data for businesses. We've already built a comprehensive database of companies in Belgium and the Netherlands, and now we're expanding into new countries. * Actively gather client feedback and address concerns with a proactive, solution-driven mindset. * Serve as the primary point of contact for client escalations, ensuring quick and effective resolutions. * Conduct benchmarking to assess and enhance the quality of Inoopa's data offerings compared to industry standards. * Establish and refine processes to streamline client onboarding, service delivery, and issue resolution.
Maintain regular follow-ups with clients to understand their needs and ensure the timely delivery of data solutions. * Define and monitor data-related KPIs to ensure the delivery of high-quality, reliable - Inoopa is a Belgian tech company based in Brussels (Ixelles) focused on unlocking the power of data for businesses. We've already built a comprehensive database of companies in Belgium and the Netherlands, and now we're expanding into new countries. * Actively gather client feedback and address concerns with a proactive, solution-driven mindset. * Serve as the primary point of contact for client escalations, ensuring quick and effective resolutions. * Conduct benchmarking to assess and enhance the quality of Inoopa's data offerings compared to industry standards. * Establish and refine processes to streamline client onboarding, service delivery, and issue resolution.
Inoopa is a Belgian tech company based in Brussels (Ixelles) focused on unlocking the power of data for businesses. We've already built a comprehensive database of companies in Belgium and the Netherlands, and now we're expanding into new countries. * Establish and optimize processes to ensure seamless data delivery. * Proactively address feedback and potential issues with a solution-oriented approach. * State-of-the-art technologies: You'll be at the forefront of innovation, working with advanced tech in a growing industry. * Small, close-knit team: Be part of a human-sized company where your contributions are recognized and valued. Let's shape the future of data together!
Inoopa is a Belgian tech company based in Brussels (Ixelles) focused on unlocking the power of data for businesses. We've already built a comprehensive database of companies in Belgium and the Netherlands, and now we're expanding into new countries. * Establish and optimize processes to ensure seamless data delivery. * Proactively address feedback and potential issues with a solution-oriented approach. * State-of-the-art technologies: You'll be at the forefront of innovation, working with advanced tech in a growing industry. * Small, close-knit team: Be part of a human-sized company where your contributions are recognized and valued. Let's shape the future of data together!
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As a Senior Google Data Engineer, you will be responsible for the end-to-end design, implementation, and optimization of robust, scalable data pipelines and solutions primarily on Google Cloud Platform (GCP). You will translate complex business requirements into technical blueprints and lead the hands-on delivery of the data infrastructure. Alongside Rik, our Head of Data & Analytics, you will sync with the customer and serve as the technical authority on how to best leverage GCP data services (like BigQuery, Dataflow, Cloud Composer, and Pub/Sub) to solve critical business challenges. You will constantly be supported by one of our PM's in order to deliver best-in-class solutions and will be a key contributor within the Data Tribe, driving technical excellence and best practices * 5+ years of experience in Data Engineering with a focus on building and maintaining ...
As a Senior Google Data Engineer, you will be responsible for the end-to-end design, implementation, and optimization of robust, scalable data pipelines and solutions primarily on Google Cloud Platform (GCP). You will translate complex business requirements into technical blueprints and lead the hands-on delivery of the data infrastructure. Alongside Rik, our Head of Data & Analytics, you will sync with the customer and serve as the technical authority on how to best leverage GCP data services (like BigQuery, Dataflow, Cloud Composer, and Pub/Sub) to solve critical business challenges. You will constantly be supported by one of our PM's in order to deliver best-in-class solutions and will be a key contributor within the Data Tribe, driving technical excellence and best practices * 5+ years of experience in Data Engineering with a focus on building and maintaining ...
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Een toegewijd HR-contact voor ondersteuning bij vragen of uitdagingen.
Een toegewijd HR-contact voor ondersteuning bij vragen of uitdagingen.
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Sales Talents * Groot-Bijgaarden * Vast contract, onbepaalde tijd * Voltijds - Ben jij een echte hunter met een neus voor nieuwe opportuniteiten? Wil je meebouwen aan de groei van een innovatieve speler binnen duurzame oplossingen voor drinkwater? Dan is deze functie iets voor jou! Jouw verantwoordelijkheden - Als Sales Representative – New Business speel je een sleutelrol in het uitbouwen van nieuwe klantenrelaties binnen de B2B-markt in de regio Vlaams-Brabant. Je bent de drijvende kracht achter het identificeren van opportuniteiten en het openen van deuren bij potentiële klanten. Je analyseert doelmarkten, legt contacten met beslissingsnemers en vertaalt commerciële kansen naar concrete samenwerkingen. Je richt je op oplossingen rond drinkwater op de werkvloer. Je werkt zelfstandig, maar stemt regelmatig af met marketing en interne teams om de commerciële groei verder te ...
Sales Talents * Groot-Bijgaarden * Vast contract, onbepaalde tijd * Voltijds - Ben jij een echte hunter met een neus voor nieuwe opportuniteiten? Wil je meebouwen aan de groei van een innovatieve speler binnen duurzame oplossingen voor drinkwater? Dan is deze functie iets voor jou! Jouw verantwoordelijkheden - Als Sales Representative – New Business speel je een sleutelrol in het uitbouwen van nieuwe klantenrelaties binnen de B2B-markt in de regio Vlaams-Brabant. Je bent de drijvende kracht achter het identificeren van opportuniteiten en het openen van deuren bij potentiële klanten. Je analyseert doelmarkten, legt contacten met beslissingsnemers en vertaalt commerciële kansen naar concrete samenwerkingen. Je richt je op oplossingen rond drinkwater op de werkvloer. Je werkt zelfstandig, maar stemt regelmatig af met marketing en interne teams om de commerciële groei verder te ...
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Notre client, acteur international reconnu dans les solutions durables pour les entreprises, recherche un véritable chasseur B2B prêt à accélérer sa croissance sur le marché belge. À travers des solutions innovantes liées au bien-être au travail et à la durabilité, l'entreprise accompagne chaque jour des organisations souhaitant offrir un environnement de travail plus sain, plus responsable et plus agréable à leurs collaborateurs. Grâce à votre approche proactive et votre énergie commerciale, vous créez rapidement un climat de confiance et positionnez les solutions de l'entreprise comme une réelle valeur ajoutée pour les organisations. * Comprendre les besoins des clients et proposer des solutions adaptées
Notre client, acteur international reconnu dans les solutions durables pour les entreprises, recherche un véritable chasseur B2B prêt à accélérer sa croissance sur le marché belge. À travers des solutions innovantes liées au bien-être au travail et à la durabilité, l'entreprise accompagne chaque jour des organisations souhaitant offrir un environnement de travail plus sain, plus responsable et plus agréable à leurs collaborateurs. Grâce à votre approche proactive et votre énergie commerciale, vous créez rapidement un climat de confiance et positionnez les solutions de l'entreprise comme une réelle valeur ajoutée pour les organisations. * Comprendre les besoins des clients et proposer des solutions adaptées
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Got 2-5 years of hands-on MDM/UEM experience and looking to level up in a complex enterprise environment? What you'll do Deploy, support and optimise endpoint management solutions for enterprise customers. * Solid understanding of Windows, Android and iOS environments * Good grasp of IAM concepts, Zero Trust and endpoint security
Got 2-5 years of hands-on MDM/UEM experience and looking to level up in a complex enterprise environment? What you'll do Deploy, support and optimise endpoint management solutions for enterprise customers. * Solid understanding of Windows, Android and iOS environments * Good grasp of IAM concepts, Zero Trust and endpoint security
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Rejoignez une entreprise en pleine croissance active dans le secteur des services et de la mobilité, reconnue pour son expertise et son approche orientée solutions. * Structuré, adaptable et orienté solutions
Rejoignez une entreprise en pleine croissance active dans le secteur des services et de la mobilité, reconnue pour son expertise et son approche orientée solutions. * Structuré, adaptable et orienté solutions
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. You will collaborate closely with our polymer and performance liquids customer and application teams in the development of sustainable solutions to meet our customers and society's needs. • Advanced Testing: Perform in-depth analytical and physical evaluations of a wide range of products and solutions using advanced techniques such as NMR, GC, IR, and more. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. You will collaborate closely with our polymer and performance liquids customer and application teams in the development of sustainable solutions to meet our customers and society's needs. • Advanced Testing: Perform in-depth analytical and physical evaluations of a wide range of products and solutions using advanced techniques such as NMR, GC, IR, and more. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by pride in what we do and what we stand for.
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Senior Customer & Application Development Engineer, Composites
Senior Customer & Application Development Engineer, Composites
Exxon Mobil Corporation
Machelen, BRU, BE
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. This powerful combination produces polymers that have the capability to outperform today's thermoset composite solutions across a broad set of everyday applications such as wind turbine blades, electric vehicle parts, construction, and anticorrosion coatings. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. This powerful combination produces polymers that have the capability to outperform today's thermoset composite solutions across a broad set of everyday applications such as wind turbine blades, electric vehicle parts, construction, and anticorrosion coatings. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
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The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life - Located in Machelen (Belgium) at the regional head office of ExxonMobil, planning to relocate to Antwerp in 2027. one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and - curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, The Europe, Africa and Middle East Tax Center is responsible for managing (in)direct tax matters of all - Working within a team of 15 - and reporting to the EAME Indirect Tax Planning Manager, this senior tax advisory role is for a member of the - You will gain a wide variety of experience, work on dynamic projects and
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life - Located in Machelen (Belgium) at the regional head office of ExxonMobil, planning to relocate to Antwerp in 2027. one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and - curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, The Europe, Africa and Middle East Tax Center is responsible for managing (in)direct tax matters of all - Working within a team of 15 - and reporting to the EAME Indirect Tax Planning Manager, this senior tax advisory role is for a member of the - You will gain a wide variety of experience, work on dynamic projects and
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Senior Customer & Application Development Engineer, Coatings
Senior Customer & Application Development Engineer, Coatings
Exxon Mobil Corporation
Machelen, BRU, BE
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. This powerful combination produces polymers that have the capability to outperform today's thermoset composite solutions across a broad set of everyday applications such as wind turbine blades, electric vehicle parts, construction, and anticorrosion coatings. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. This powerful combination produces polymers that have the capability to outperform today's thermoset composite solutions across a broad set of everyday applications such as wind turbine blades, electric vehicle parts, construction, and anticorrosion coatings. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
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You have a strong understanding of architectures and solutions related to Artificial Intelligence. Joining our Data Team as a DataSolutions Architect, you'll be the strategic architect of our data future. By designing high-performance, scalable architectures that fit perfectly within our global ecosystem, you enable a team of to reach new heights of operational excellence. * API Subject Matter Expert: You lead the design of API architectures, whether they are generic, sector-specific, or dedicated to front-end applications. * Translation of Business Requirements: You work closely with to convert functional requirements into concrete technical work packages. * Technical Mentorship: You guide in solving complex problems and foster the continued professional growth of the team. * Data Governance: You oversee the design of the Data Warehouse in BigQuery and strictly monitor ...
You have a strong understanding of architectures and solutions related to Artificial Intelligence. Joining our Data Team as a DataSolutions Architect, you'll be the strategic architect of our data future. By designing high-performance, scalable architectures that fit perfectly within our global ecosystem, you enable a team of to reach new heights of operational excellence. * API Subject Matter Expert: You lead the design of API architectures, whether they are generic, sector-specific, or dedicated to front-end applications. * Translation of Business Requirements: You work closely with to convert functional requirements into concrete technical work packages. * Technical Mentorship: You guide in solving complex problems and foster the continued professional growth of the team. * Data Governance: You oversee the design of the Data Warehouse in BigQuery and strictly monitor ...
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As a Microsoft M365 Copilot Solution and Presales Architect, you are the key architect and leader ensuring the secure, compliant, and high-value deployment of Copilot across our clients' organizations. * Act as a Pre-Sales contributor: analyze RFPs, define the M365 Copilot scope (including licensing and governance), and deliver compelling demos and technical defense of Devoteam's solution. Experience: X+ years of experience in Solution Architecture, Consulting, and managing large-scale M365 implementation projects (e.g., SharePoint, Teams, OneDrive, Security/Purview, Power Platform). Pre-sales experience: Proven experience in presales - ability to analyze an RFP, design the solution, and the creation of a proposal. You will translate complex productivity and governance challenges into robust, implementable, and adoptionfocused M365 Copilot solutions.
As a Microsoft M365 Copilot Solution and Presales Architect, you are the key architect and leader ensuring the secure, compliant, and high-value deployment of Copilot across our clients' organizations. * Act as a Pre-Sales contributor: analyze RFPs, define the M365 Copilot scope (including licensing and governance), and deliver compelling demos and technical defense of Devoteam's solution. Experience: X+ years of experience in Solution Architecture, Consulting, and managing large-scale M365 implementation projects (e.g., SharePoint, Teams, OneDrive, Security/Purview, Power Platform). Pre-sales experience: Proven experience in presales - ability to analyze an RFP, design the solution, and the creation of a proposal. You will translate complex productivity and governance challenges into robust, implementable, and adoptionfocused M365 Copilot solutions.
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. * Proven track record of successful product roadmap delivery. Our ambitions to shape the future of sustainable mobility are powered by our talent.
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. * Proven track record of successful product roadmap delivery. Our ambitions to shape the future of sustainable mobility are powered by our talent.
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Collaboration: Work closely with internal client teams (e.g., sales execs, solution architects, delivery teams) to ensure successful customer onboarding and service delivery. Being heavily driven by the modern technology landscape covering Cloud transformation, AI solutions, Data Analytics and Cybersecurity it is time to grow a new dedicated vertical in the region on Multicloud Managed Services. * Solution Selling: Understand customer needs and effectively position cloud managed services solutions, including cloud infrastructure management, application modernization, cybersecurity, and data analytics. * Proposal Development and Presentations: Develop compelling proposals and deliver persuasive presentations to showcase the value of the services.
Collaboration: Work closely with internal client teams (e.g., sales execs, solution architects, delivery teams) to ensure successful customer onboarding and service delivery. Being heavily driven by the modern technology landscape covering Cloud transformation, AI solutions, Data Analytics and Cybersecurity it is time to grow a new dedicated vertical in the region on Multicloud Managed Services. * Solution Selling: Understand customer needs and effectively position cloud managed services solutions, including cloud infrastructure management, application modernization, cybersecurity, and data analytics. * Proposal Development and Presentations: Develop compelling proposals and deliver persuasive presentations to showcase the value of the services.
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Collaboration: Work closely with internal client teams (e.g., sales execs, solution architects, delivery teams) to ensure successful customer onboarding and service delivery. * Proven Track Record: 5 years of proven experience in selling IT solutions, with a strong focus on Microsoft Cloud, Data & AI and Security - Being heavily driven by the modern technology landscape covering Cloud transformation, AI solutions, Data Analytics and Cybersecurity, it is time to grow their footprint in Microsoft Stack * Solution Selling: Understand customer needs and effectively position Microsoft Cloud (On prem to Cloud and Cloud to Cloud migration, MultiCloud etc)), Data/AI and Security * Proposal Development and Presentations: Develop compelling proposals and deliver persuasive presentations to showcase the value of the services. * Negotiation and Closing Skills: Strong negotiation skills and a track record ...
Collaboration: Work closely with internal client teams (e.g., sales execs, solution architects, delivery teams) to ensure successful customer onboarding and service delivery. * Proven Track Record: 5 years of proven experience in selling IT solutions, with a strong focus on Microsoft Cloud, Data & AI and Security - Being heavily driven by the modern technology landscape covering Cloud transformation, AI solutions, Data Analytics and Cybersecurity, it is time to grow their footprint in Microsoft Stack * Solution Selling: Understand customer needs and effectively position Microsoft Cloud (On prem to Cloud and Cloud to Cloud migration, MultiCloud etc)), Data/AI and Security * Proposal Development and Presentations: Develop compelling proposals and deliver persuasive presentations to showcase the value of the services. * Negotiation and Closing Skills: Strong negotiation skills and a track record ...
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Binnen onze entiteit Secure Technology Solutions combineren we technologische expertise met klantgerichte service om innovatieve veiligheidsoplossingen te realiseren. * Je bouwt verder aan onze OneG4S Spirit teneinde de marktpositie van onze organisatie als total-solutions te versterken * Een bachelor diploma Elektronica of gelijkwaardig door ervaring
Binnen onze entiteit Secure Technology Solutions combineren we technologische expertise met klantgerichte service om innovatieve veiligheidsoplossingen te realiseren. * Je bouwt verder aan onze OneG4S Spirit teneinde de marktpositie van onze organisatie als total-solutions te versterken * Een bachelor diploma Elektronica of gelijkwaardig door ervaring
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Vous êtes persuasif et trouvez des solutions.
Vous êtes persuasif et trouvez des solutions.
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Vos besoins, aussi spécifiques soient-ils, exigent des solutions sur mesure capables de simplifier vos processus de production, en particulier dans les situations d'urgence. * Vous êtes organisé, orienté solution et reconnu pour votre sens du service clients - Montez à bord et découvrez « the VINCI Energies way of life »! Rejoindre une société à taille humaine de notre périmètre, c'est offrir les meilleurs services, produits et solutions complètes à nos clients partenaires. TranzCom Energy, Business Unit au sein du pôle Infra & Industry South, est un fabricant et intégrateur d'équipements électriques qui propose des solutions clés en main capables de répondre aux exigences de ses clients. Nous fournissons aux marchés de l'énergie, de l'électricité et des services publics une gamme complète de produits et de solutions moyenne et basse tension.
Vos besoins, aussi spécifiques soient-ils, exigent des solutions sur mesure capables de simplifier vos processus de production, en particulier dans les situations d'urgence. * Vous êtes organisé, orienté solution et reconnu pour votre sens du service clients - Montez à bord et découvrez « the VINCI Energies way of life »! Rejoindre une société à taille humaine de notre périmètre, c'est offrir les meilleurs services, produits et solutions complètes à nos clients partenaires. TranzCom Energy, Business Unit au sein du pôle Infra & Industry South, est un fabricant et intégrateur d'équipements électriques qui propose des solutions clés en main capables de répondre aux exigences de ses clients. Nous fournissons aux marchés de l'énergie, de l'électricité et des services publics une gamme complète de produits et de solutions moyenne et basse tension.
Vos besoins, aussi spécifiques soient-ils, exigent des solutions sur mesure capables de simplifier vos processus de production, en particulier dans les situations d'urgence. * Vous discutez avec le client de la fonctionnalité et de la solution technique * Vous êtes toujours à la recherche d'optimisation : solutions techniques, achats, etc. Montez à bord et découvrez « the VINCI Energies way of life »! Rejoindre une société à taille humaine de notre périmètre, c'est offrir les meilleurs services, produits et solutions complètes à nos clients partenaires. TranzCom Energy, Business Unit au sein du pôle Infra & Industry South, est un fabricant et intégrateur d'équipements électriques qui propose des solutions clés en main capables de répondre aux exigences de ses clients. Nous fournissons aux marchés de l'énergie, de l'électricité et des services publics une gamme complète de produits et de ...
Vos besoins, aussi spécifiques soient-ils, exigent des solutions sur mesure capables de simplifier vos processus de production, en particulier dans les situations d'urgence. * Vous discutez avec le client de la fonctionnalité et de la solution technique * Vous êtes toujours à la recherche d'optimisation : solutions techniques, achats, etc. Montez à bord et découvrez « the VINCI Energies way of life »! Rejoindre une société à taille humaine de notre périmètre, c'est offrir les meilleurs services, produits et solutions complètes à nos clients partenaires. TranzCom Energy, Business Unit au sein du pôle Infra & Industry South, est un fabricant et intégrateur d'équipements électriques qui propose des solutions clés en main capables de répondre aux exigences de ses clients. Nous fournissons aux marchés de l'énergie, de l'électricité et des services publics une gamme complète de produits et de ...
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Indien nodig en indien toegestaan, tijdelijke of definitieve oplossingen implementeren volgens de overeengekomen procedures (ISO) om het incident op te lossen. * Problemen escaleren naar niveau 2 of niveau 3 ondersteuning indien ze buiten het bereik van niveau 1 vallen, om te zorgen dat er tijdig een oplossing wordt gevonden. * Indien nodig, de Service Delivery Agent vervangen om de continuïteit van de dienstverlening te waarborgen. * Een diploma in een relevant vakgebied (bijv. informatica, engineering, …) of gelijkwaardige ervaring. * Kennis van en/of ervaring met ITIL-methodologie.
Indien nodig en indien toegestaan, tijdelijke of definitieve oplossingen implementeren volgens de overeengekomen procedures (ISO) om het incident op te lossen. * Problemen escaleren naar niveau 2 of niveau 3 ondersteuning indien ze buiten het bereik van niveau 1 vallen, om te zorgen dat er tijdig een oplossing wordt gevonden. * Indien nodig, de Service Delivery Agent vervangen om de continuïteit van de dienstverlening te waarborgen. * Een diploma in een relevant vakgebied (bijv. informatica, engineering, …) of gelijkwaardige ervaring. * Kennis van en/of ervaring met ITIL-methodologie.
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Het kan gaan om projecten waarin nieuw VAKmanschap en methodology wordt uitgewerkt, maar ook delivery projecten om zo de voeling met de praktijk te blijven houden. * Talenkennis - Je spreekt vlekkeloos Nederlands en/of Engels.
Het kan gaan om projecten waarin nieuw VAKmanschap en methodology wordt uitgewerkt, maar ook delivery projecten om zo de voeling met de praktijk te blijven houden. * Talenkennis - Je spreekt vlekkeloos Nederlands en/of Engels.
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Ervaring met projectwerk of projectleiding * Ervaring in een customer service of contactcenter context * Een unieke combinatie van analyse, configuratie en delivery
Ervaring met projectwerk of projectleiding * Ervaring in een customer service of contactcenter context * Een unieke combinatie van analyse, configuratie en delivery
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Approche orientée client et esprit solution
Approche orientée client et esprit solution
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