You combine partner and customer success, commercial mindset, and technical affinity to ensure successful onboarding, adoption, and long-term usage of our digital solutions. As a Customer Success Manager - Partners & SMEs, you act as the key link between partners (accountants, resellers...), their end customers, and the Banqup ecosystem. * Partner & Customer Success * Support partners and customers in the setup and usage of digital document flows, including invoicing, payments, and administrative workflows. * Assist in coordinating small to mid-sized customer initiatives, keeping track of scope, priorities, and follow-up actions. You understand both the business challenges of partners and accountants and the technical and process-oriented aspects of digital document flows, invoicing, and financial administration. You translate unstructured questions into clear, practical solutions and proactively guide and ...
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