This role translates customer signals: quantitative, qualitative, and financial; into actionable insights, frameworks, and narratives that help the organization improve experiences and unlock sustainable value creation. * Develop, maintain, and continuously refine end‑to‑end CX measurement frameworks that standardize how experience drivers relate to loyalty, financial outcomes, and operational behavior. Reporting, KPI Stewardship, Insight‑to‑Action Enablement & Value Modeling * Build and maintain dashboards, reporting templates, scorecards, and KPI definitions that ensure consistent and reliable CX reporting. * Connect analytical insight outputs to commercial scenarios to help decision makers prioritize CX improvements based on tangible financial value.
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