This role collaborates throughout the organization and aligns efforts towards the discovery of opportunities to improve productivity of operations, improve our customer experience and design new business models or new services of value for our clients. Through innovation, SGS is enhancing the customer experience and driving service delivery to new levels. * ensures the implementation of the processes and tools of the innovation model based on Design Thinking and Lean Startup principles. Leads and guides the virtual in the Discovery of Insights, development of Concepts, testing of Proof of Concepts and Minimum Viable Products, design of Business Models, … Is able to define new paths forward and design leaner processes. * You have already a first experience in a similar role (1 – 3 years of experience); experience that combines IT, AI, understanding business needs, preparing business cases…
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