Critical incident management: Follow up on high-priority cases, including P1 incidents, Privacy Breaches, and Security Breaches, ensuring they are handled with immediate attention. * Internal coordination: Facilitate seamless communication between the Service Desk, Service Coordinators, Support Analysts, and Product Owners to ensure a unified customer experience. * Ability to take full ownership of issues, from daily tickets to critical security breaches, and drive them to resolution.
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