You ensure high-quality service delivery for Corporate and VIP segments by l eading service reviews, managing complex escalations, and driving product improvements based on structural ticket analysis. * Strategic ticket analysis: Proactively identify product weaknesses or structural issues through deep-dive ticket analysis and RDR dashboard monitoring, proposing long-term solutions to the Product team. * Critical incident management: Follow up on high-priority cases, including P1 incidents, Privacy Breaches, and Security Breaches, ensuring they are handled with immediate attention.
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