The Team Leader 2nd Line Support supervises, coaches, and develops team members on a daily basis while ensuring smooth and efficient operational functioning - Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. * Lead, coach, and develop a team of 14 FTEs, including +/-4FTEs based in Romania. * Foster collaboration across locations and ensure effective coordination between local Belgium and SSC teams. * Act as main point of contact for the Romanian teams, ensuring alignment and performance consistency. * Ensure clear communication and coordination with first line support teams. * Strong leadership and team management skills, including remote team coordination.
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