We are now looking for a dedicated Customer Success & Operations Manager to ensure our customers achieve exceptional outcomes and operational excellence. * Project manage field operations, addressing issues promptly and maintaining customer communication. * Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases. * Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members. * Manage data acquisition, including expanding drone pilot network and negotiating pricing. * Utilize organizational skills to manage multiple functions and projects simultaneously. * Experience in photogrammetry, Lidar, and UAV operations.
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