Act as the primary point of contact for clients and coordinate interactions with internal teams (marketing, technical teams, sales administration, customer support, logistics, after-sales service) to ensure a seamless and consistent customer experience. * Ensure compliance with contractual commitments, monitor orders and projects, keep offers and opportunities up to date in the CRM, and intervene when necessary, in the management of overdue payments in coordination with relevant departments. * Build and manage customer-specific business plans: analyze customer challenges, identify growth opportunities (cross-sell, up-sell, new projects), and propose tailored solutions aligned with client needs. * Leverage technical and commercial support teams (photometry, sales administration, technical service, after-sales service) to design and deliver projects that meet customer ...
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