Strategic support & Partnership * Partner with the Director CX Intelligence to prepare strategic materials and build data‑driven inputs that support leadership discussions. * Maintain awareness of CX tools, analytics techniques, dashboarding practices, and measurement standards; recommend improvements where relevant. * Support the preparation of high‑impact presentations, insight summaries, and executive materials developed by the CX Intelligence. * Support the tracking of corrective actions by providing data‑driven evidence for prioritization during feedback discussions and outer‑loop reviews, ensuring visibility and analytical rigor in evaluating progress. * Support organizational understanding of CX maturity and ROI, helping teams identify capability gaps and focus areas for improvement.
plus