Act as the for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand. * Partner with the Director CX Intelligence to prepare strategic materials and build data‑driven inputs that support leadership discussions. * Support the preparation of high‑impact presentations, insight summaries, and executive materials developed by the CX Intelligence. * Enhance the customer‑intelligence ecosystem by supporting CRM/data usage, guiding digital teams on feedback‑data needs, and collaborating cross‑functionally to ensure aligned, reliable CX data flows. * 5+ years in Business Intelligence, customer insights, analytics, or related fields.
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