Owns end-to-end project execution for datacenter initiatives from intake through close-out, holding self-accountable for service quality, completeness, and the resulting customer experience across IT, network, infrastructure, remediation, and modernization projects. * Performs troubleshooting for service incidents and escalates appropriately to meet SLAs and OLAs with minimal disruption to clients and the business. * Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND experience in working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC ...
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