GymnaUniphy * BILZEN-HOESELT - Solliciteer als één van de eersten - Snel solliciteren - Your tasks - As a Customer Support Assistant, you will be responsible for delivering a smooth and professional customer experience from the first contact through to order delivery. * Be the first point of contact for distributors and end users, handling questions, requests and issues in a professional and customer-oriented way. * Manage the complete order process, from order intake through logistics, including coordinating shipments and transport. * Follow up on customer requests and issues and ensure timely and effective resolution. * Keep customer information, interactions and issues accurately recorded in our CRM system. * Identify recurring customer issues and share insights with internal teams to help improve our products and services.
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