At Callebaut, our legacy as a global leader in chocolate and cocoa manufacturing is deeply rooted in the enduring trust and satisfaction of our customers. The Manager, CX Analytics Lead (insights & frameworks) leads the analytical engine of our global CX measurement system. Sitting at the intersection of data analytics, insights, and customer journeys, this role builds analytical rigor, refines methodologies, elevates storytelling, and enables leaders to act on what customers are telling us. * Lead deep dive analyses on NPS, journey metrics, and verbatims, correlating them with performance results and key drivers. * Translate analytical findings into structured insights that inform, but do not lead, strategic discussions.
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