As a Team Leader Claims Handling you will be responsible for the operational management and coaching of a team in charge of the analysis and processing of claims files opened by our drivers. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. In close cooperation with your team, you realize the objectives and, if necessary, take action for adjustment. As a team coach, you will support your colleagues by ensuring that they apply your recommendations. You maintain optimal coordination and organisation of activities within your team. You will analyse the results of your team and adapt your strategy to achieve results and volumes and, if necessary, take measures to adjust them. * Lead, coach, motivate and manage the team. * Managing individual and team performance
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