Sitting at the intersection of data analytics, insights, and customer journeys, this role builds analytical rigor, refines methodologies, elevates storytelling, and enables leaders to act on what customers are telling us. Act as the for CX intelligence, ensuring customer signals (NPS, journey data, customer behavioral insights, market insights, amongst others) are translated into business implications that drive experience-led value creation and stronger advocacy for the Barry Callebaut brand. * Develop structured playbooks and toolkits that help teams act on insights and strengthen inner & outer feedback loops (without owning the loop governance). * Act as a and , strengthening teams' ability to interpret CX data, understand drivers, and apply consistent measurement practices.
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