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Technical Support Advisor

  • Profile Group
  • Liège
  • Contrat fixe à durée indéterminée
  • Plein temps, Télétravail possible
  • Publiée: il y a 2 jours
Vous serez l’un des 1er candidats
Technical Support AdvisorProfile Group
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Do you have an inquisitive mind, a taste for technology and fluency in French, English and German? Are you looking for a role that combines customer contact, product expertise and internal collaboration? This Technical Support Advisor position is for you!

BEA designs and produces detection solutions for automatic doors. The company was founded in 1965 and is based in Liège, Belgium. Sixty years later, BEA is the world market leader in sensors for pedestrian doors.

Worldwide, more than 650 enthusiastic employees invest their energy and talent and contribute to BEA's success every day. Their products are used in automatic door systems around the world. Every day, you come into contact with BEA products without knowing it!

Why join BEA?

  • A fast-growing technology company, where your ideas matter
  • A dynamic multicultural team, where collaboration and goodwill go hand in hand.
  • A flexible working environment
  • A modern HR vision (14 weeks of parental leave for each parent)
  • A Comprehensive and attractive salary package
  • A gradual and human integration, with careful onboarding

Sandra, who currently holds this position, is evolving into a new role within BEA. We are therefore looking for the ideal person to succeed him as Technical Support Advisor, on the Sart Tilman site.

Your responsibilities

As a Technical Support Advisor, you are the point of contact for BEA's business customers throughout Europe, with a particular history in the German-speaking area.

Your missions:

Customer & internal technical support

  • Answer customers' technical questions by phone, WhatsApp or e-mail, with a particular focus on VIP customers and high-value sensors.
  • Diagnose faults remotely and propose concrete solutions
  • Support our customers' technicians in the installation, wiring and configuration of BEA sensors.
  • Manage incoming calls from the technical hotline for Europe and provide product support to the European sales team.
  • Provide ongoing internal support in conjunction with other members of the technical team.
  • Participate in the creation, optimization and coordination of technical documentation (e.g. wiring diagrams, instructions) for customers in the field.

Continuous improvement & documentation

  • Collect and transmit relevant field feedback to the sales, product and R&D teams, in a logic of continuous improvement.
  • Write reports and feed the internal knowledge base, to promote the sharing of expertise within the company (sales, marketing, product).
  • Define and monitor key performance indicators (KPIs) related to the quality of service and products, using a ticketing system, to measure customer satisfaction and identify areas for improvement.
  • Participate in product tests (BEA sensors and competitors) in collaboration with Product Management and R&D teams.
  • Organize the planning of customer visits by the technical team.

Team

You will join the sales department, within the Pedestrian Door Detectors (PES) segment.

You will work under the responsibility of Olivier, Head of PES Segment, who has been with BEA for 20 years, and is recognised for his human, empowering and structured management style.

Your direct technical referent, Sandra, currently holds this position, which she knows like the back of her hand. She will still be active in customer technical support, with a stronger focus on internal training, while actively supporting you during your integration. Trilingual, rigorous, challenging and always available, she ensures that customers receive impeccable service.

Your profile

Your experience and education:

  • Technical Bachelor's degree (asset)
  • Minimum 2 years of experience in a support function, within a technical environment
  • Strong interest in electronic, electromechanical or connected solutions
  • Good command of office tools and ability to read technical guides
  • Excellent command of German, French and English (spoken and written)

Your soft skills and personal qualities:

  • Excellent interpersonal skills, ability to ask the right questions and reassure customers
  • Curiosity, thirst for learning and spirit of investigation
  • Method, rigor and stress management
  • Taste for teamwork and openness to feedback
  • Ability to interact with different internal contact (PM, sales, R&D, quality)

We offer

You bring your skills and positive attitude to BEA Sensors. In exchange, they offer you:

  • Full-time of 37 hours/week, with 25 days off.
  • Flexible hours: you start between 7:30 and 9:30 a.m., and finish between 4 p.m. and 5:30 p.m., with half an hour less on Fridays.
  • 2 days of teleworking per week
  • In addition to the holidays provided for by Belgian law, 14 weeks of leave for births or adoptions, both for fathers, mothers and same-sex parents.
  • A competitive salary package: meal vouchers, eco vouchers, CCT90 and individual bonus,13th month, teleworking, hospital and group insurance, net expenses.
  • A very active party committee responsible for punctuating the working days with festive events and afterworks.
  • A series of training programs to introduce you to the company, your colleagues and to help you understand our products and their applications.
  • A complete onboarding with the current holder of the position.
  • A fast-growing technology company, located in the Sart Tilman Science Park.
  • A pleasant working environment that respects work-life balance.
  • And many more things you can discover!

Recruitment process

Think you're the person we're looking for? Then apply now via the button below!

What are the next steps?

  • A phone conversation followed by a more in-depth interview via Teams with Ludovic or Delia, Profile Group consultants
  • An interview with Anissa, HR
  • An interview with Sandra, the current holder of the position, and Olivier, your manager.
  • A technical business case

We guarantee a fast and responsive process.

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